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Desktop Support Engineer
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Desktop support engineer
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Desktop Support Engineer
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Desktop Support Engineer
LABINE AND ASSOCIATES, INC.HoustonJob Summary The IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary technical resource for end-user support, workstation troubleshootin
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Desktop Support Engineer
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AVASO Technology SolutionsDurangoDirect message the job poster from AVASO Technology Solutions Corporate Talent Acquisition | Human Resource Location : Durango, CO Employment Type : Part-Time, Ticket Based on Demand Experience : 3+ y
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Desktop Support Engineer
SISL GlobalFlorida“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty
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Desktop Support Engineer
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Desktop Support Engineer
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Desktop Support Engineer
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Desktop Support Engineer
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Desktop Support Engineer
- New York, New York, United States
- New York, New York, United States
Über
Desk Side Support encompasses physical assistance required at the end user’s desk to resolve IT-related issues, with duties spanning incident management, hardware/software provisioning, and user-focused technical solutions.
Break Fix: IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor coordination for faulty or new hardware requirements
IMAC (Install, Move, Add, Change): configuration and installation of equipment for new users, moving equipment within a site, upgrading hardware, and de-installation of software/applications
Incident Management for Endpoint Devices (Laptop/Desktop/Mobile) including hardware issues for monitors and printers (best effort basis with OEM coordination)
Hands and Feet support for Video Conferencing equipment and rooms; coordinate with resolver teams/OEMs for additional support
Coordinate with OEM on hardware/software issues
Perform advanced troubleshooting for endpoints (laptops, desktops, kiosks, mobiles/tablets)
Deployment and configuration of new hire equipment (manual and/or automated tools)
Deploying and troubleshooting Windows-based and Mac-based workstations using Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with other IT groups to meet SLAs and deliver good customer service
Explain technical solutions to non-technical users in simple terms
Occasional movement of IT gear within a site (less than 4 hours of effort per location per month, e.g., moving a PC between floors)
Uplift and reimage of leaver equipment and update of asset management system/CMDB
Update of asset management system/CMDB according to Joiner/Mover/Leaver process
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Sprachkenntnisse
- English
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