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Systems Administrator
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Systems Administrator
- Norfolk, Virginia, United States
- Norfolk, Virginia, United States
Über
As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Norfolk, VA.
Job Duties
Systems administration of desktop and server systems connected to local and wide area networks.
Desktop system management responsibilities involving account monitoring, security, operating system installation, and other local area system administration related functions.
Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems.
Provide support to IT systems including day‑to‑day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
Provide Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution.
Provide support for the escalation and communication of status to agency management and internal customers; install PC hardware, server hardware, and network connections.
Install/load operating system and application software using PowerShell, PDQ, or MECM (SCCM) software deployment tools.
Isolate and resolve hardware and software problems involving applications, operating system, hardware, communications infrastructure, or any combination thereof.
Troubleshoot, maintain integrity and configure network components along with implementing operating system enhancements to improve reliability and performance.
Perform software installations and upgrades to Windows operating systems and layered software packages; maintain them in accordance with established policies, procedures, licensing, and service level agreements; evaluate and install software/hardware patches and resolve software related problems associated with COTS/GOTS products.
Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/export.
Conduct routine and emergency maintenance of assigned data center or end‑user equipment.
Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers.
Collaborate and contribute to the development, administration, and testing of backup and recovery plans.
Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings.
Maintain operational, configuration, and other standard operating procedures (SOPs). Document providing clear working and resolution notes to all tickets and issues worked in a support ticket.
Verify system availability with existing Enterprise tools.
Requirements
Bachelor's Degree and 5+ years of relevant experience or an equivalent combination of education and years of experience.
Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire.
TS/SCI Clearance required and eligibility to obtain CI Poly.
Must be able to obtain System Administrator Accounts and access as required by customer within 90 days of hire.
Experience with RHEL, Windows, and/or Storage administration.
Experience working with trouble ticket reporting and tracking systems such as ServiceNow.
Ability to respond to after‑hour calls and provide on‑call support based upon contract requirements.
Ability to support site contract hours, which is based upon contract requirements.
Ability to travel 0‑20% to local area sites as well as other locations with similar architecture/footprint.
Strong documentation skills, experience working with MS Office products especially Excel, Outlook, and Word.
Strong customer support and communication skills providing support to end users.
Ability to prioritize and execute tasks in a high‑pressure environment.
Must maintain a valid US passport.
Physical Requirements The employee will need to be able to lift/move/carry equipment as necessary (maximum 65 pounds).
Desired Skills
Experience in imagery intelligence domain a plus.
Ability to create and modify scripts in multiple disciplines on Windows and Linux systems.
Knowledge of the customer's processes and procedures and of the customer's production systems a plus.
Ability to function as a team member and independently.
Prefer skills in one or more of the following: Windows desktop OS, Windows Server, PowerShell, Red Hat, SQL, and Imagery Production Chain.
General knowledge of database administration, network administration and possess network configuration management skills.
Location On Customer Site
Equal Opportunity Employer Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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Sprachkenntnisse
- English
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