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Customer service associate
- Windsor, Newfoundland and Labrador, Canada
- Windsor, Newfoundland and Labrador, Canada
Über
Reporting to the Customer Service Manager , the Customer Associate supports customer satisfaction and loyalty by answering inquiries, explaining products, providing order information, and accurately processing orders. The associate is expected to embody the organization’s values: Caring | Curious | Collaborative | Committed
The role involves using internal systems (SAP) to enter and track orders, verify pricing, and ensure timely delivery. The associate serves as a key point of contact for customers, providing professional communication, resolving issues, and supporting customers throughout the order lifecycle.
Key Responsibilities
- Process and manage customer orders accurately using SAP
- Validate purchase order details, pricing, and delivery requirements
- Communicate order status, delivery dates (ETA), and changes to customers
- Respond to customer inquiries (availability, pricing, shipping, cancellations, order changes)
- Coordinate with internal teams to ensure order accuracy and on-time delivery
- Monitor SAP reports, identify discrepancies, and take corrective action
- Provide basic troubleshooting support (LDQS) following IT procedures
- Ensure proper handling of complaints, credits, and quotes through internal processes
- Maintain clear, professional communication with customers and internal teams
- Contribute to a positive, collaborative team environment
Required Skills & Experience
- High school diploma
- Minimum 2 years in a similar customer service role (manufacturing preferred)
- Fully bilingual (spoken and written)
- Strong communication, organization, and time management skills
- Ability to work in a fast-paced, open office environment
- Proficiency with Microsoft Office; basic SAP knowledge is an asset
- Attention to detail and ability to follow procedures
- Customer-focused with empathy, professionalism, and problem-solving skills
- Team-oriented with openness to feedback
Sprachkenntnisse
- English
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