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The primary responsibility of this role is to facilitate outgoing calls and to manage incoming traffic including calls, messages, and chats with new and existing Verizon Wireless customers. This role will promote customer retention by leveraging appointments and will identify the opportunity to sell retail products, goods and/or services by leveraging direct selling tools. Preferred sales professionals will be able to create long-lasting relationships with TCC customers by providing an informed and complete wireless solution resulting in future residual business. This aggressively commissioned position is responsible for meeting and/or exceeding monthly goals, staying informed on the latest device updates, pricing and promotional tools, as well as leveraging internal and external training content to build knowledge. Get access to unlimited eligible consumers from across the country to grow your customer base and your wallet. Essential duties include: Handle many outgoing interactions daily with existing customers regarding account opportunities. Leverage various selling tools as necessary. Identify opportunities to save customers money or provide additional value through rate plan analysis. Identify opportunities to add new lines of service including Smartphones, Tablets, Mobile Internet and more. Communicate effectively. Work independently and as a key member of the entire team Maintain scheduled callbacks and follow ups. Stay informed using announcements, webinars, and training platforms. Document all calls, tasks and appointments. Create a positive and memorable wireless experience that compliments Verizon Wireless. Monitor and track daily productivity, sales performance, and opportunities. Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed. Other duties as assigned. Required knowledge, skills and abilities include: 3 years+ experience and success in a commissionable sales position preferred. Previous call center or wireless experience a plus. Energetic yet compassionate phone skills required. Great problem-solving ability. Highly motivational and possesses persuasion skills. Ability to quickly overcome objections and think on your feet. Ability to stay extremely organized. Capable of prioritizing and multi-tasking. Self-starter with little to no supervision needed. Excellent communication skills; oral, written, facilitation and presentation. Passion to help people and enrich their lives. Working knowledge of MS Office and Salesforce CRM (or similar software) Organized, self-motivated, ability to multi-task. Good at working independently, thinking critically and proffering quality ideas to improving department processes. Strong organizational and analytical skills. Routinely applies common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to deal with problems involving concrete variables in standardized situations. Ability to prioritize workload to meet tight deadlines in a fast-paced and dynamic work environment. Protects organization's value by keeping information confidential. Makes decisions on how to carry out specific day-to-day tasks. Typically consults with supervisor on anything out of the ordinary. Physical demands include: Able to sit up to 80% of the time. Able to stand and/or walk over 20% of the time Work environment is typically in a general office work environment. We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information, or any other status protected by applicable federal, state, or local laws. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
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- English
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