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Customer Service CoordinatorJohnson Controls • Manchester, England, United Kingdom
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Customer Service Coordinator

Johnson Controls
  • GB
    Manchester, England, United Kingdom
  • GB
    Manchester, England, United Kingdom
Jetzt Bewerben

Über

What you will do  

As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.

What We Offer

  • Competitive salary

  • Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and Johnson Controls product discounts

  • Extensive training opportunities

  • Collaborative team environment

  • Career development ladders

  • Zero Harm safety policy

  • Business resource groups access

How you will do it  

  • Schedule planned maintenance and reactive works for a team of engineers

  • Complete relevant documents such as permits to ensure works go ahead as planned

  • Work on multiple customer portals

  • Be a point of contact for dedicated National customers

  • Manage the diaries including re-scheduling works to cover engineer absences or emergency works

  • Provide first class customer service via phone and email for planning and admin queries for both internal and external customers

  • Work with the relevant Service managers to utilize the engineers as productively as possible

  • Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers

  • Report to the Planning team manager and mentors to help ensure individual and team KPIs are met

What we look for  

Required  

  • Customer Service skills and experience

  • Outstanding written and verbal skills

  • Ability to multi-task and work well in a high-pressured environment

  • Computer proficiency with the ability to handle multiple PC applications at once

  • A strong sense of urgency, the ability to follow-through and have attention to detail

  • Excellent decision making and problem-solving skills

  • Good organizational skills 

Preferred

  • Experience in using GANT based planning/dispatch software is desired

  • Previous planning / scheduling experience in a service role is desired

#LI-MS2

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  • Manchester, England, United Kingdom

Sprachkenntnisse

  • English
Hinweis für Nutzer

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