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Customer Experience QA Lead
Orion180United States
Customer Experience Quality Assurance LeadAt Orion180, we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled custo
Store Lead: Elevate Sales & Customer Experience
Men's WearhouseBirminghamMen's Wearhouse is looking for a Store Lead in Birmingham, Alabama. As a Store Lead, you will partner with the Store Manager to enhance team performance and operational excellence. The role involves c
Store Department Lead Customer Experience & Sales
H&MGrand RapidsH&M in Grand Rapids, MI, is hiring a Department Supervisor responsible for supporting sales and profit goals by enhancing customer experience in-store. You will lead a team, manage logistics, and ensu
Store Lead: Sales Growth & Customer Experience
Broughton GroupCherry HillBroughton Group in Cherry Hill Township is seeking an experienced Retail Sales Supervisor to lead store operations and deliver exceptional customer experiences. The ideal candidate will have over 2 ye
Store Lead: Elevate Customer Experience & Sales
Banana RepublicLeedsBanana Republic in Leeds, Alabama, is looking for a team member to support store leadership and enhance customer experiences. Responsibilities include treating customers with respect, educating them o
Retail Sales Floor Lead - Customer Experience & Ops
Goodwill Industries of Middle Tennessee, Inc.FayettevilleGoodwill Industries of Middle Tennessee, Inc. is looking for a Retail Sales Floor Team Lead in Fayetteville, TN. The role involves overseeing sales floor and cash operations, providing excellent shopp
Fashion Sales Advisor: Elevate Customer Experience & Trends
H & M Hennes & Mauritz GruppeOremH & M Hennes & Mauritz Gruppe in Orem is seeking a Sales Advisor to provide exceptional customer service and support sales operations. You'll guide customers through the store and leverage your fashio
Security Support Assistant (SSA)
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Airport Screening Officer - No Experience Required
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
TSA Transportation Security Officer (TSO)
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Airport Security Agent No Experience Required
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Airport Security Screener (TSA) | Entry Level
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Airport Screening Officer (TSA) | Entry Level
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
TSA Screener (Transportation Security Officer)
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Transportation Security Officer (TSO) | Customer Service
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Passenger Screening Agent (TSA) | Entry Level
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Airport Security Screener | Customer Service - No Experience Required
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Airport Security Screener - No Experience Required
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Airport Security Agent (TSA Screening) | Entry Level
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Airport Passenger Screener - No Experience Required
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Airport Security Specialist (TSA Screening) | Entry Level
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Airport Checkpoint Officer - No Experience Required
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Security Support Assistant (SSA) | Operations / Admin Support
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Experienced Moms with Compassion to Spare — Become a Gestational Carrier
Surrogacy PlusSaint GeorgeIf you've built your life around caring for others — as a nurse, social worker, mother, or in another helping profession — surrogacy offers a powerful way to extend that calling. As a gestational sur
Passenger Screening Agent - No Experience Required
TSASaint GeorgeExplore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the people
Über
At Orion180, we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry. Orion180 is proud to call three vibrant cities home. Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for. Join Our Team as a Customer Experience Quality Assurance Lead! Are you an experienced Customer Service associate with a knack for elevating customer service through meticulous quality standards? We seek a CX QA Lead to join our dynamic Customer Experience Team. In this key role, you will execute a five-star quality assurance program that meets and exceeds our customers' service expectations. What You'll Do: Design & Implement Quality Programs: Develop and manage a structured quality monitoring program that assesses agent performance across all customer interaction channels (phone, chat, email, SMS). Analyze & Improve: Analyze call trends, customer feedback, and quality scores to drive continuous improvement in service delivery. Utilize tools like Nice inContact to track trends, identify training needs, and implement improvements. Conduct Process Reviews: Perform regular process audits to identify performance or compliance gaps, ensuring that our operational, security, and safety protocols are consistently met. Collaborate with Leadership: Work closely with senior leadership to align quality assurance programs with business goals and regulatory requirements. Develop and present comprehensive quality scorecards, agent performance reports, and actionable insights. Communication: Provide actionable feedback on quality forms and deliver it in a positive, supportive manner that fosters employee growth and performance, while demonstrating a passion for creating exceptional customer experiences. What We're Looking For: A minimum of 2 + years in CX Service role providing quality service to our customers Technical Proficiency: Hands-on experience with quality management tools such as Nice inContact or ZENDESK or similar platforms is preferred Analytical Mindset: The ability to interpret QA data, identify trends, and provide data-driven recommendations for continuous improvement. Multi-Site Coordination: Prior experience managing quality processes across multi-site contact centers is preferred. What's In It For You: Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact. Compensation: Competitive base pay and performance bonuses. Career Growth: Mentorship, growth tracks, and professional development. Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more! The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands. While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects ( Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.
Sprachkenntnisse
- English
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