Jobbörse
Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.- Ähnliche Jobs zu: Account Director
Account Director
TeleperformanceCramlington
The RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
TeleperformanceGatesheadThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceSunderlandThe RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
TeleperformanceDurhamThe RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
TeleperformanceNewcastle upon TyneThe RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
TeleperformanceNewcastle upon TyneThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceBlythThe RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director
TeleperformanceAshingtonThe Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improve
Account Director
TeleperformanceGatesheadThe RoleWe are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvemen
Account Director Defence
Brunswick Group GmbHBerlin
Account Directors produce high quality advisory documents demonstrating a deep understanding of clients and issues. You will be regularly providing advice and analysis to clients, and developing an a
Account Director - Property
GallagherEdinburghIntroduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pur
Senior Director, Operations (Senior Account Director)
ABM IndustriesMountain View
ABM has an exciting new opportunity for a Senior Account Director. The Senior Account Director will be responsible for managing a national account team supporting a high tech client portfolio and mana
Strategic Account Director
ISS Schweiz AGZürich
Strategic Account DirectorStrategic Account Director 100%ArbeitsortZürichPensum100%Arbeitsbeginn1. Oktober 2026 oder nach VereinbarungBist das Du?Würdest du einen der grössten FM-Accounts der Schweiz
T-Mobile Account - Network Sales Director
Samsung Electronics Co., Ltd.United StatesPosition SummaryHeadquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, hom
Corporate Account Director, Planning, Design, and Construction (PD&C)
Fortive CorporationUnited StatesJob Overview:As the Planning, Design, and Construction (PD&C) Corporate Account Director, you will be responsible for driving the Infection Prevention Group (ASP, Censis, Pegasys) business by developi
Regional Account Director - GPOs & Strategic Partners (Remote - TX)
ExelixisFremontSUMMARY/JOB PURPOSE(Basic purpose of the job): This highly collaborative position will report to the Executive Director, GPO and Strategic Partners/Specialty Sales operation and will be responsible fo
Director, Fund/Client Accounting Manager
BNYLake MaryDirector, Fund/Client Accounting At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the g
Lifestyle Director
Resort Lifestyle CommunitiesUnited StatesJoin Our Mission At Resort Lifestyle Communities (RLC), serving seniors isn’t just a job, it’s a calling. When you join our team, you become part of a close-knit, servant-hearted community guided by o
Fitness Director
Onelife FitnessManassasJoin a fast-growing health-club company! Lead and develop our fitness team, create memorable member experiences, and drive personal training growth — all while keeping the floor safe, welcoming, and f
Wellness Director
The Phoenix At Union HillCantonDescription: The Phoenix at Union Hill is seeking an RN/LPN to join their team as a Wellness Director!The Wellness Director is responsible for providing overall leadership and management of the health
Enrollment Director
Evergreen AcademyWashingtonSpring Education Group is a multi-brand education network of superior private school institutions spanning infant care through high school. The network (currently composed of approximately 220 schoo
Director of Sales
Hampton Inn Albany - Western Ave/University AreaAlbanyHampton Inn Western Ave is looking for a Sales Manager to join our team! We’re seeking a dynamic and results-driven Sales Manager to lead ongoing sales efforts in Schenectady, NY. The ideal candidate
Director of Maintenance
Warren CenterQueensburyWarren Center is hiring a Director of Maintenance in Queensbury, NY!We now offer Daily Pay through a trusted third-party provider, giving you faster access to your earningsDuties Include:Responsible f
Director of Sales
La Quinta New Orleans DowntownLouisianaCompensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of mo
Food Service Director
AramarkIndianapolisJob DescriptionGrowth and opportunity are knocking on your door! Take your career to the next level in the Food Services industry! Healthecare+ is looking for an experienced, rockstar Food Service Di
Account Director
- Cramlington, England, United Kingdom
- Cramlington, England, United Kingdom
Über
The Role
We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.
Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.
Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:
- Client Satisfaction
- Clear and transparent internal financial awareness
- Strong governance
- Management of account managers (where applicable)
- Delivery of gross margin commitments
Responsibilities
- Senior day-to-day client contact
- Financial forecasting
- Input top line sales and direct costs taken from operations into contribution reporting where applicable
- Tracking budget vs actual
- Monthly GM tracking
- Full action plans where GM falls below target
- To identify Farming & Growth opportunities and pass these to the VP Client Services
- Ensuring clear communications between the client and internal stakeholders
- Contractual commitments and deliverables
- Contract Change Notes / Variations
- Strong governance – ensuring a clear audit of decisions
- Driving continuous improvement agenda, working in partnership with TP Digital colleagues
- Overseeing production and accuracy of MI
- Invoicing and accounts receivable / aged debt
- Working with Operations on tactical delivery / decisions of the account running
- Weekly, Monthly and Quarterly review packs
- Delivery of weekly, monthly and quarterly business reviews
- Monthly / quarterly KSAT dip checks
- Implementing client account plans
- Change control
Candidate criteria - what we are looking for:
Experience
- Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
- Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
- Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
- An understanding of the metrics used and the pricing structure in operation within the contact centre environment
- Experience of financial forecasting and invoicing
- Competencies and specific skills
- Solid understanding of how Account Management can influence achievement of business objectives
- An understanding of how to work proactively and positively in partnership with both operations and client priorities
- Excellent professional interpersonal skills.
- The ability to build rapport and trust with clients and colleagues.
- The ability to understand and communicate client requirements with a clear, positive and customer-focused message
- Ability to influence and negotiate with others
- High level of numeracy and literacy
- Committed, enthusiastic, positive, resourceful and resilient
Sprachkenntnisse
- English
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.