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Desktop Support Technician
Revel Healthcare
- Tampa, Florida, United States
- Tampa, Florida, United States
Über
The ideal candidate is customer‑focused, detail‑oriented, and comfortable troubleshooting basic hardware, software, access, and connectivity issues for users with varying levels of technical experience.
Responsibilities
Provide front‑line desktop and technical support to clinical and administrative staff by phone, email, and ticketing system
Troubleshoot common IT issues, including password resets, account lockouts, email problems, VPN access, connectivity, software errors, and basic hardware concerns
Assist users with access to EMR/EHR systems, healthcare applications, and other internal platforms
Follow documented procedures, knowledge base articles, and internal IT support workflows
Accurately document support requests, troubleshooting steps, resolutions, and escalations in the ticketing system
Escalate complex issues to senior IT staff, application teams, or IT leadership when needed
Provide professional, patient, and helpful support to users of all technical skill levels
Maintain confidentiality of patient, employee, and company information in accordance with HIPAA and internal security policies
Assist with basic user setup, access changes, workstation support, and application support as needed
Support increased ticket volume during system updates, peak periods, and special projects
Qualifications
High school diploma or GED required
Active HIPAA compliance training or credential required
1+ year of desktop support, help desk, service desk, technical support, or related IT experience preferred
Basic understanding of Windows, Microsoft Office, email, user accounts, passwords, VPN, printers, and common business applications
Strong verbal and written communication skills
Customer‑first mindset with the ability to stay calm, professional, and helpful under pressure
Strong attention to detail and ability to accurately document support activity
Ability to handle confidential information with professionalism and discretion
Preferred Experience
Associate degree in Information Technology, Computer Science, or a related field
Experience supporting users in a healthcare, clinical, medical office, or regulated environment
Familiarity with EMR/EHR systems, healthcare applications, or clinical software
Experience with ticketing systems, remote support tools, and IT documentation processes
Ideal Candidate The ideal candidate is a dependable and service‑oriented IT professional who enjoys helping users resolve technology issues. This person should be comfortable supporting both clinical and non‑clinical staff, documenting issues clearly, and working in a fast‑paced healthcare environment where privacy, accuracy, and responsiveness are important.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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