Business Analyst
InterSources
- Des Moines, Iowa, United States
- Des Moines, Iowa, United States
Über
On-site: Hybrid
Duration: 10 Months
Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification preferred but not required). The BA will play a key role in supporting and documenting the following business processes:
Statewide and agency-specific service request workflows
Change management procedures for client, including expansion of change and configuration management practices
CMDB relationship mapping for Configuration Items (CIs) tracked within the system
Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and Client departments
Identification and documentation of integration needs between ITSM processes and other Client business systems
Gathering requirements for dashboards and reporting to support agency visibility and performance tracking
Supporting QA testing efforts, including documentation and execution of test cases for various ITSM processes
This role requires strong analytical and communication skills, as well as the ability to collaborate across technical and business teams to ensure successful implementation and adoption of ITSM processes.
Key Responsibilities
Work directly with the business and technical teams to gather and document requirements for various Iowa systems and programs.
Creating, presenting and maintaining user stories, acceptance criteria, demo expectations and design documents in DHS defined systems.
Creating/documenting, tracing, maintaining, prioritizing, and assessing changes to business processes and the associated requirements
Working closely with key decision makers, systems owners and end users in support of core processes and critical business objectives
Conducting research to obtain data, analyzing problems to advise and recommend solutions
Querying and analyzing data to determine solutions, such as installation of alternate methods and procedures, changes in processing methods and practices, or redesign of products or services
Advising client or department heads on alternate methods of solving needs or problems, and recommending specific solutions
Working within an agile methodology framework with a focus on delivering value and adjusting rapidly to produce the most effective outcome
Working closely with all IT organizations and driving projects to successful completion
Skills and Experience
Excellent interpersonal, verbal and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts
Experience in process mapping, group facilitation, data gathering and analysis, and phases of project life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness.)
Experience delivering software as part of an agile delivery team
Strong ability to work effectively within time constraints, changing priorities, and independently
Proficient in Microsoft Office Suite including Excel, Word, PowerPoint and Visio
Experience with requirement gathering software such as Azure DevOps, TFS, JIRA, or RTC.
Analyze business strategy and user needs, document specifications, and translate business objectives into proper system requirement specifications
Guide business customers through business case development for new applications/functionality, including cost / benefit analysis and risk / impact analysis
Understanding of how to deliver value through realizations of benefits, avoidance of cost, identify new opportunities and modernizing the organization
Focus on continuous improvement for both the business process and the underlying technologies and system support
Strong ability to decompose complex
Required Qualifications
Minimum of 5 years of experience
Ability to effectively prioritize and execute tasks while under pressure
Ability to ensure that user expectations are met during the testing process
Ability to identify and analyze suitable opportunities for test automation
Ability to prioritize and manage multiple projects, and project activities, simultaneously, while meeting established deadlines.
Create and execute test plan
Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Azure DevOps (ADO), Atlassian's Jira, IBM's Rational Team Suite (RTC).
Business process definition, requirements definition, and development and support of integrated business applications
Communicates changes, enhancements, and modifications of business requirements verbally or through written documentation
Demonstrate strong verbal and written communication skills
Knowledge of business process analysis, techniques, design, and development
Requirements and Use Case documentation
We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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