Assistant Manager

The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro's performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Responsibilities include scheduling guest appointments, helping achieve sales goals, attending to all guest needs, building guest relationships, assisting technicians, ensuring store cleanliness, assisting with inventory management, providing direction to other technicians, organizing the store's workflow, understanding and adhering to company policies, performing Store Manager functions as needed, and performing other duties as assigned.

Qualifications include a high school diploma or equivalent, minimum of two years retail experience, ability to work flexible hours, ASE certification and State Inspection License (where applicable), ability to influence and motivate a team, ability to problem solve, manage inventory, merchandising, and customer service, communications skills, and complete all Monro required training with the guidelines and timing provided. Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives.

Profile summary includes capable of performing basic automotive maintenance, repair, and tire services, ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions, ability to interpret and execute instructions furnished in written, oral, and diagram formats, excellent customer service skills, strong sales orientation and customer focus, excellent verbal and written communication skills with the ability to convey technical issues and write routine reports, excellent organizational and time management skills with the ability to change focus quickly to meet business needs.

Work environment and physical requirements include exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Assistant Managers must be able to see, hear, speak, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance, frequent standing and walking for long periods of time, frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.