Shift Manager

General Purpose Of Position: Assists in managing the operations of a Sonic Drive-In and assumes responsibility for drive-in operations in the absence of other management. Trains and supports the drive-in employees in order to provide quality food in a clean, safe and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In.

Essential Job Duties:

• Manages, trains, monitors and coaches crew members, carhops and skating carhops.
• Directs and assigns drive-in employees to perform all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices. Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
• Performs opening and/or closing duties in compliance with Sonic Drive-In policies and procedures.
• Monitors and makes appropriate adjustments to staffing levels during assigned shift.
• Monitors and maintains inventory levels and food cost control during assigned shift and completes weekly inventory as needed.
• Completes assigned administrative duties timely and accurately. Assists in maintaining files, records and all required documentation.
• Reinforces the importance of placing guests' needs first to drive-in employees on a consistent basis.
• Immediately responds to guest requests in a respectful manner. Reports guest complaints to immediate supervisor and assists in resolving such complaints.

Additional Duties:

• Performs all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
• Operates switchboard and records customer order, repeats order in a clear and understandable manner.
• Operates Drive-Thru window and sales register and makes accurate change quickly and efficiently.
• Prepares fountain drinks and ice cream items.
• Prepares food by cutting and chopping food items and cooking on grill or in fryers.
• Prepares food orders efficiently within 2-3 minute time frame.
• Packages all menu items into bags or trays and places drink orders into drink carrier.
• Serves food to customers in an efficient manner as necessary when working in other Basic Stations.
• Occasionally moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling.
• Occasionally disposes of trash by transporting bags outside and into dumpsters.
• Occasionally cleans areas of drive-in, including mopping, sweeping, washing dishes, wiping counter-tops and emptying used grease.
• Complies with all federal, state and local wage and hour laws and labor and employment laws.
• Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-In operations manual.
• Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands.
• Performs other job-related duties as assigned or required.

Qualifications And Job Requirements:

• General knowledge and understanding of the restaurant industry or retail operations required. Six months of restaurant management experience (QSR) or one year entry level retail management experience required.
• Experience running shifts without supervision
• Effective communication skills
• Basic math and basic reading skills
• Basic computer skills
• Ability to follow directions
• Ability to work irregular hours, nights, weekends and holidays
• Ability to multi-task
• Ability to successfully solve problems
• Works with autonomy once given direction
• Complies with all Sonic Drive-In Policies and Procedures, and all health and sanitation laws and regulations
• Successfully completes and follows requirements of all STAR certification and other Sonic Drive-In training programs.
• Continuous standing, bending, stooping, lifting, stretching and frequent over-head lifting will be required when staging, preparing or packaging menu items and/or cleaning.
• Environment: Frequent exposure to heat and hot liquid shortening while cooking. Frequent exposure to freezer when stocking food items. Occasional exposure to extreme temperatures based on variable weather conditions.