Supervisor

Location: New Berlin, WI

Division: Contract Logistics

Job Posting Title: Supervisor

Time Type: Full Time

Department: Admin Corporate Ops Safety Training

FLSA Status: Exempt Non-Exempt

Job Status: F/T P/T Temporary

Amount of Travel Required (%): Reports To: Operations Manager

Direct Reports: Yes

System Job Title: Supervisor (SUP-04)

POSITION SUMMARY

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. Effectively keeps senior management and client representatives informed of critical issues that affect the operations

Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures

Manages operations to meet prescribed productivity and service goals

Complies with terms outlined in the site's operating agreement with the client

Implements and reports on-going cost savings measures

Provides ideas and suggestions for more efficient operations

Meets all client specified KPI's and complies with Quality system requirements

Manages the operations to achieve prescribed objectives

Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members

Provides direction and support to Human Resources

Assists in creating programs for hiring, training, and professional development

Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities

Has overall training and evaluation responsibilities of warehouse staff

Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers

Assesses priorities based on time sensitivity and available resources

Assigns duties to appropriate warehouse staff

Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs

Trains new staff in assigned duties, or delegate training responsibility to experienced team members

Assesses progress of trainees and adds additional duties as appropriate

Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary

Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff

Keeps abreast of progress or problems

Keeps Manager advised of progress or problems requiring attention on a daily basis

Holds regular meetings with warehouse staff to assess the group's overall status

Discusses ideas for improvement

Keeps staff informed of new developments

Assists in the physical operations as needed

Delivers results by leveraging the skills of the right people at the right time

Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction

Provides ongoing growth and development opportunities for team members

Provides input and conducts annual performance reviews for team members

Supports adherence to Standard Operating Procedures (SOPs)

Supports and trains team members with adherence to SOPs (corporate and client)

SKILLS & ABILITIES

Education & Experience: Must have a High school diploma or general education degree (GED) 3 years' experience working in a logistics/distribution/relevant environment 1 year experience in a supervisory role Preferred: Prior MHE certification / knowledge of basic MHE operation

Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program

Computer Skills: Proficient in Microsoft Office (Excel, Work, and Power Point) RF Scanners WMS functions

Language Skills English (reading, writing, verbal) Business communication

Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products

Other Skills Strong attention to detail accuracy and accomplish job tasks in a timely manner Good organizational and personnel skills Good communication skills, written and oral Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. Work overtime as dictated by business whether mandatory or voluntary. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

CORE COMPETENCIES

Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Problem Solving Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem Solving

PHYSICAL DEMANDS

Occasionally Bending Frequently Walking and Standing Constantly Sitting Ability to Lift/Carry and Push/Pull 1 1-20 pounds Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

REASONABLE ACCOMMODATIONS STATEMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

PROFESSIONAL COMPETENCIES