Inside Sales RepresentativeOil States Industries • Oklahoma City, Oklahoma, United States
Inside Sales Representative
Oil States Industries
- Oklahoma City, Oklahoma, United States
- Oklahoma City, Oklahoma, United States
Über
Location: OKLAHOMA CITY, OK We are seeking a Sr Project Specialist to serve as the primary point of contact for key customers and manage long‑term contracts. The role includes providing professional responses to inquiries, quotations, contract review, and project management. Essential duties and responsibilities Maintain and manage key customer accounts and long‑term contracts. Assist the Inside Sales Manager with item sales analysis, sales trends, customer demand, and inventory forecasts. Assist with development of departmental policies and procedures. Receive and review customer inquiries regarding specifications and product utilization. Read, interpret, and analyze customer project specifications to determine appropriate product offering with regards to stated service requirements. Collaborate with multiple departments, including Engineering, Purchasing, Production, and Quality to determine the ability to meet documented customer specifications. Respond to customer inquiries regarding all aspects of the inquiry including but not limited to pricing, availability, shipping, and invoicing using various communication tools. Provide official quotations for customer inquiries primarily using a cost‑plus basis. Accurately calculate estimated costs for products not previously supplied. Create and maintain the required documents for project orders. This may include inspection test plans, production schedules, vendor documents, approval documents, and other required forms. Receive and respond to any customer complaints in a timely and professional manner. Train and assist other Sales employees in responding to customer inquiries. Perform all tasks as required of a Safety Sensitive position. Other duties and responsibilities Process customer Purchase Orders by entering Sales Orders into the ERP system. Participate in and/or chair project kick‑off meetings and contract review meetings as required. Provide project management for project orders that require additional attention or are required by the customer. Provide customers with product or service information. Utilize project management skills to provide progress reports, milestone meetings, and tracking progress internally. Coordinate third‑party inspection agents as required. Create commercial invoices, packing slips and shipping marks for international orders as required. Create mock invoices for staged payment orders and process any credits needed for returned goods. Effectively and efficiently use time to safely perform duties. Complete all paperwork in required manner and time. Demonstrate a willingness to learn to produce new products, use new procedures, and embrace and support change. Follow and support established HSE programs. Report any unsafe situations to appropriate Management Team member if necessary. All other duties or tasks as assigned. Knowledge, skills, abilities Ability to project a professional company image through both oral and written communications. Ability to maintain an exceptional knowledge of OSI‑OKC Piper products and services. Demonstrated proficiency with MS Word, PowerPoint, and Excel. Ability to use basic math skills to calculate margins and estimated costs. Ability to establish and maintain constructive working relationships with people. Strong problem‑solving and analysis skills. Ability to manage multiple tasks and projects daily in a fast‑paced manufacturing environment. Ability to speak, write and read the English language. Able to work independently or as part of a team on a broad variety of projects. Willingness to work additional hours to meet tight deadlines. Qualification requirements Bachelor's Degree in a related field. Mechanical Engineering degree is preferred. Five (5) years direct experience in developing customer quotations in a manufacturing setting. Must obtain and maintain Authorized Driver status as defined by the Oil States Company Vehicles and Drivers policy. Physical requirements Occasional lifting to 30 pounds. Extended walking, sitting, and/or standing. Tools and equipment used Frequent use of computer equipment including laptop computer, monitors, keyboard, mouse, scanner, printer, and telephone. Frequent use of company‑designated software programs including ERP, employee time‑tracking software, and office productivity software packages. Potential to drive company vehicles or personal vehicles for business purposes. Quality/customer service implications Directly impacts workplace safety through active participation in OSI‑OKC Piper HSE programs and safe work practices. Directly impacts customer satisfaction through direct and indirect customer communications, communication response times, product offerings, pricing, and delivery terms. Indirectly impacts quality of product through the coordination of contract review and order entry processes. Safety sensitive position This position is designated as a Safety Sensitive Position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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Sprachkenntnisse
- English
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