General Manager

2200 KINOOLE ST., Hilo, HI

Prioritizes, directs and coordinates the activities of a restaurant to continually strengthen the Brand's position and maximize its sales and profitability.

People:

• Management Staffing/Development: Cover 100% of shifts with MICs capable of running great shifts
• Team Member Staffing/Development: Cover 100% of the shifts with adequate staffing in all key positions
• Succession Plan: Active plan for key positions (GM, AGM, SL, TT)
• Employee Morale: Ensures fair & equal treatment of all employees, follows-up on VOC action plans, provides good & timely performance evaluations and addresses all employee concerns with urgency
• Management Training: Teaches & delegates recruiting techniques, training & coaching skills and the evaluation process
• Coaching: Able to raise the performance of employees through effective coaching skills

Compliance:

• Government Laws: Ensures strict compliance with applicable laws
• Company Policies: Ensures strict compliance with all company policies and addresses all violations with urgency

Financials:

• Inventory and Labor: Understands the KPI's of Inventory & Labor controls and capable of Controlling them to expectations
• Follow-Up: Follows up Daily on Sales, COS and COL variances
• Verify and sign off on weekly and period end inventories and payroll for accuracy
• Problem Solving: Able to Troubleshot/Correct COS, COL, Ops variances
• Management Training: Teaches & delegates to the management team the key points of ordering, projections & scheduling, daily key cost awareness/reaction and P&L analysis
• Strives to drive year-over-year growth in Sales and Profit

Operations:

• Delivers attentive, hospitable and quick customer service on 100% of shifts
• Delivers good Food Quality on 100% of shifts
• Provides a clean and sanitary environment for customers on 100% of shifts
• Consistently raises the bar for Group & Brand standards
• Understand, communicate, and execute Group & Brand standards and initiatives on all shifts

Assets:

• Consistently maintains exterior/interior grounds & facilities
• Corrects all asset deficiencies with urgency
• Eliminates any potential for liability with urgency

Safety:

• Creates a store culture that makes safety Priority #1
• Strictly enforces safety rules and policies on 100% of shifts
• Responds to all safety concerns with a high degree of urgency
• Ensures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibility

Availability:

• Minimum 5 day, 50 hour work week.
• Open availability as business needs dictate. Nights and weekends expected.
• GMs will work varying schedules to include at a minimum: All Fridays, 2-Saturdays & 2 -Closings per period and 1-Sunday every other Period or as business needs require.
• Available to work anywhere on the island.
• Need transportation as business needs require.

Other Functions:

• Performs other duties as assigned.

Decision-Making:

• Customer relations
• Compliance with Brand & Company Standards
• Recruitment & Retention
• Restaurant operations

Parameters for Success:

• Complete all essential functions
• Compliance with all Brand and Company Standards and targets
• Guests, in-store operators, operations management, office staff, maintenance, and vendors

Competencies + Professional Job Profile:

• Abilities, Knowledge, and Skills
• Analytical: Able to analyze reports and correct deficient areas effectively.
• Problem Solving: Able to problem solve and achieve desired results.
• Organization & Planning: Able to organize priorities, develop & execute plans to achieve desired results.
• Coaching: Able to develop skills of employees to perform at a higher level.
• Team Building: Able to stabilize staffing, improve team skills, cover all shifts adequately and build bench.
• Working Conditions
• Minimal hazards.
• General restaurant and office working conditions.

Qualifications:

• High School Diploma
• Physical and/or Medical Requirements
• Must obtain a Tuberculosis Clearance Certificate.

$60000 per year