Information Technology Support EngineerPAX Technology • Jacksonville, Florida, United States
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Information Technology Support Engineer
PAX Technology
- Jacksonville, Florida, United States
- Jacksonville, Florida, United States
Über
We’re looking for an IT Support Engineer to manage and support Windows-based endpoints in an enterprise environment using Microsoft Intune, Azure, and identity platforms to ensure secure and compliant operations. The role includes administering on-prem and cloud identity services, supporting endpoint and network security, and managing access control and compliance tools. This person serves as a senior escalation point, collaborates with IT and Security teams, maintains documentation, and continuously improves systems, processes, and overall security posture.
This is an onsite role in our Jacksonville, FL office working Monday – Friday, 9:00am to 6:00pm (EST).
What You’ll Be Doing
Manage, deploy, configure, and support Windows-based endpoints (Windows 10/11) in an enterprise environment
Administer and maintain device management solutions using Microsoft Intune, including policy enforcement, patching, and compliance management
Design, manage, and support Microsoft Azure services with a focus on identity, endpoint, and security
Administer and maintain Local Active Directory (AD) and Azure Active Directory (Azure AD / Entra ID), including synchronization, access control, and lifecycle management
Participate in and support IT information security initiatives, including endpoint security, identity protection, and access control
Support and maintain Portnox
Configure and manage Azure security and compliance features, such as Conditional Access, Defender, security baselines, and compliance policies
Provide basic network troubleshooting and support, including LAN/WAN connectivity, DNS, DHCP, VPN, and network access issues
Act as a senior escalation point for end-user IT support, providing hands‑on troubleshooting and effective problem resolution
Collaborate with internal teams (IT, Security, Infrastructure) to continuously improve systems, processes, and security posture
Create and maintain technical documentation, procedures, and best practices
What You’ll Need
Bachelor’s in CS/IT (or equivalent experience)
5+ years in IT engineering (senior-level preferred)
Experience with Microsoft Intune (endpoint & policy management)
Solid knowledge of Microsoft Azure (identity, devices, security)
Experience with Local AD & Azure AD (architecture, admin, troubleshooting)
IT security background (endpoint, identity, Zero Trust)
Familiarity with NAC tools (e.g., Portnox or similar)
Knowledge of Azure security & compliance best practices
Basic networking (TCP/IP, DNS, DHCP, VPN, VLANs)
Good communication & ability to work independently
Nice to Have
Microsoft certifications (Azure, Endpoint, Security)
Networking certs (e.g., CCNA or equivalent)
Experience with security/compliance projects
Advanced PowerShell/automation experience
We offer comprehensive benefits packages including:
Medical, dental, vision, life, and AD&D insurance
Short & Long-term disability
401(k) Plan
Paid vacation and paid holidays
Employee Assistance Program
Quarterly Stipend for team building activities
EEO Statement PAX is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.
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Sprachkenntnisse
- English
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