Desktop Support Technician (Hybrid)SIRITECH SOLUTIONS CORP • Augusta, Georgia, United States
Desktop Support Technician (Hybrid)
SIRITECH SOLUTIONS CORP
- Augusta, Georgia, United States
- Augusta, Georgia, United States
Über
Key Responsibilities
Provide desktop computer support and technical assistance to end users
Install, configure, maintain, and upgrade desktop systems, printers, modems, disk drives, and related hardware/software
Troubleshoot hardware, software, network, system, and application-related issues to identify and resolve operational problems
Coordinate testing for software deployments, system changes, upgrades, and new implementations
Manage retirement, replacement, and disposal of obsolete or damaged technology equipment
Coordinate procurement and installation of hardware and software assets
Support virus protection management, software patching, and endpoint maintenance activities
Monitor backup processes and verify operational reliability of backup systems
Document technical procedures, troubleshooting activities, issue resolutions, and system changes
Participate in performance analysis and identify technical improvement opportunities
Serve as technical support contact during service outages and support coordination activities
Provide technical communication, status updates, and customer service support to end users
Conduct user training and create instructional materials for systems and applications
Attend bi-weekly team meetings and participate in operational review discussions
Additional Responsibilities
Evaluate and recommend purchases for computers, software, peripherals, and networking equipment
Assist in maintaining system performance, reliability, and availability standards
Identify trends impacting system utilization, performance, and operational availability
Support departmental technology integration and enterprise support coordination activities
Ensure compliance with organizational quality, documentation, and support standards
Collaborate effectively in team-oriented technical support environments
Required Skills
Minimum 3 years of desktop support experience
Strong customer service and end-user support capabilities
Experience documenting technical procedures and support-related activities
Hands-on experience troubleshooting desktop hardware and software issues
Strong knowledge of Windows operating systems and desktop environments
Experience with software installation, upgrades, deployments, and patch management
Basic networking troubleshooting and support knowledge
Experience supporting printers, peripherals, and endpoint devices
Strong written, verbal, and stakeholder communication skillsAbility to work independently and collaboratively in a hybrid environment
Qualifications
Must be local to Augusta, Maine, or within a one-hour commuting radius
Must be available to work onsite every other Wednesday as required
Ability to participate in virtual interviews with camera enabled required
Strong troubleshooting, customer support, and collaboration skills preferred
Education
Associate degree in Information Technology, Computer Science, or related field preferred
Certifications
CompTIA A+ preferred
Network+ preferred
Microsoft certification preferred
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Sprachkenntnisse
- English
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