Grievance Intake Coordinator
North Carolina
- Raleigh, North Carolina, United States
- Raleigh, North Carolina, United States
Über
Receive, log, and triage appeals; ensure intake documentation is complete and compliant with OSHR/DAC policy requirements. Conduct preliminary reviews to determine eligibility and timeliness and document the rationale for intake decisions. Classify grievance type (e.g., disciplinary action, separation, policy violation, EEO - Informal Inquiry) and route cases to the correct process pathway. Request, collect, and verify case information and supporting documentation from stakeholders and business units. Coordinate with DAC Legal, HR management, EEO, Employee Relations, Internal Affairs, OSHR, and the Attorney General's Office to research issues and align actions. Provide accurate explanations of filing requirements, timelines, mediation notices, and employee hearing processes to employees and managers, including walk-in and phone inquiries. Notify relevant parties of case milestones and facilitate feedback cycles; issue formal communications and notices as needed. Prepare, organize, and maintain case files, evidence packets, and reports to support hearings and audit readiness. Maintain and update internal tracking databases and dashboards for management review and data accuracy. Uphold confidentiality standards and exercise sound judgment and discretion in intake determinations and recommendations.
Salary Grade Range: $35,984 - $62,971 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
Proven experience coordinating information and documentation with multiple stakeholders, such as legal teams, HR, or compliance units. Documented experience managing case files or records using tracking systems or databases, including maintaining accuracy for audits or reporting. Demonstrated proficiency preparing clear and accurate written communications, such as notices, summaries, or status updates, based on verified information. Proven decision-making experience applying defined standards to complex or time-sensitive situations, including documenting rationale and escalating when necessary.
This is a repost - previous applicants must reapply to be considered for this vacancy The posting will close at 11:59 p.m. the night before the end date This role is eligible to be hybrid and requires onsite reporting located within Raleigh, NC About the Division of Human Resources: The Division of Human Resources provides support and strategic direction for personnel operations within the Department of Adult Correction. This includes recruitment, compensation, classification, employee relations, policy development, benefits, and organizational development. HR ensures compliance with state and federal laws and works to enhance employee engagement and workplace culture. Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the night before closing date. Applicants may be subject to a criminal background check. If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements: Correctional & Probation/Parole Officer Certification. The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions (Download PDF reader) (Download PDF reader). Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources (OSHR) uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. Veterans' and National Guard Preference
Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCDAC is committed to the full inclusion of all qualified individuals. As part of this commitment, NCDAC will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Associate's degree, typically in Human Resources or relevant field from an appropriately accredited institution and one (1) year of experience required OR Two (2) years of progressive experience in Human Resources OR Equivalent combination or education and experience EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants
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- English
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