Dispatch Account Executive - Inbound

Infinity

Cedar Rapids, Iowa, United States

Cedar Rapids, Iowa, United States

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Über

Description At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers. Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work—and have fun doing it. From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth. At Infinity, we don’t just offer jobs—we create opportunities to grow, thrive, and perform at your best.
Job Type Full-time
Job Summary We’re looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. If you’re a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact—every single day. As an AE, you’ll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.
Why you’ll Love working here!
Competitive pay
Career growth & internal promotions – we love to promote from within
Fun and energetic team culture with supportive leadership
Beautiful facilities & modern break areas
Full benefits package (medical, dental, vision, and more) offered for full-time employees
Paid Training & continuous coaching to set you up for success
What You’ll Do
Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies.
Coordinate roadside help – dispatch service providers quickly and accurately.
Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time.
Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported.
Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients.
Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms.
What We’re Looking For
Type 25+ WPM with accuracy.
Strong verbal and written communication, with the ability to show empathy and stay composed.
Service-oriented mindset with a genuine passion for helping people in urgent situations.
Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
Comfort using CRM, mapping tools (Google Maps), and dispatch software.
Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.
Education And Experience
High School Diploma or equivalent preferred.
6+ months of customer service experience
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 10 pounds, if necessary.
If you’re looking for a career where every call matters, every customer counts, and you can be the difference in someone’s toughest moment—join Infinity’s award-winning team today.
Salary Description $14/Hour
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Cedar Rapids, Iowa, United States

Sprachkenntnisse

English

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