Customer Service Advisor

divh2Service Advisor/h2pAt Carvana, we sell carsbut were not car salesmen. Our promise is simple: we wont sell a car to a customer that we wouldnt sell to our own mom. Thats why every vehicle goes through Carvanas process, where its inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, were bringing those same values to our new car dealershipsdelivering quality, trust, and care youd be proud to share with Mom./ppWe strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise./ppThink youve got what it takes to join our team? Keep reading below to see what were looking for!/ph3What Youll Be Doing/h3ulliGreet customers in a friendly and professional manner upon arrival./liliConsult with customers to understand vehicle concerns and clearly document issues on Repair Orders (ROs)./liliAdvise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history./liliProvide accurate cost and time estimates for service work./liliMaintain constant communication with customers regarding repair status, additional recommendations, and any delays./liliCoordinate with technicians, parts department, and service manager to ensure timely completion of work./liliEnsure all warranty and manufacturer processes are followed correctly./liliPerform vehicle walk-arounds and assist with loaner or shuttle coordination if needed./liliFollow up post-service to ensure customer satisfaction and encourage survey completion./li/ulh3What You Should Have/h3ulli3+ years of experience in a customer facing role/liliProven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop./liliStrong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models, is a plus./liliExcellent customer service, communication and time management skills./liliAbility to work in a fast-paced, team-oriented environment./liliStrong organizational and multitasking abilities while maintaining high standards./liliProficiency with dealership DMS (Tekion) and scheduling software./liliValid drivers license and clean driving record./li/ulh3What Well Offer In Return/h3ulliFull-Time Position with a competitive hourly wage/liliMedical, Dental, and Vision benefits/lili401K with company match/liliA multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more/liliA great wellness program to keep you healthy and happy, both physically and mentally/liliAccess to opportunities to expand your skillset and share your knowledge with others across the organization/liliA company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development/liliA seat in one of the fastest-growing companies in the country/li/ulh3Other Requirements/h3pTo be able to do your job at Carvana, there are some basic requirements we want to share with you./pulliMust be able to read, write, speak and understand English/liliMust be at least 18 years of age/liliMust have a valid drivers license/liliA clean driving record/liliThe physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions/liliWill be required to use personal protective equipment to prevent exposure to hazardous materials/liliMay be required to work overtime and weekends./liliFrequent standing and sitting with varying periods of each/liliMay at times require working different shifts/li/ulpOf course, well make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs./ph3Legal Stuff/h3pHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship./ppCarvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories./ppPlease note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./p/div