Über
Location: Phila, PA. Fully Onsite Duration: 4 months with likely extension Start: ASAP Rate: $30/hour c2c Client is a University based in Philadelphia. The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and includes in-person support, workstation deployments, onboarding activities, and remote troubleshooting services. • Serve as the first point of contact for clients seeking technical assistance via phone, email, ticketing systems, and on-site support. • Provide Tier 1 technical support for hardware, software, account access, and connectivity issues for both on-campus and remote clients. • Perform workstation deployments, onboarding support, equipment setup, and technology refresh activities. • Troubleshoot and resolve technical issues in person and remotely using tools such as LogMeIn. • Support Windows and macOS workstations, mobile devices, Microsoft 365 applications, and Active Directory accounts. • Document incidents, service requests, and resolutions within the ticketing system. • Escalate complex issues as needed and collaborate with other IT teams to ensure timely resolution. • Deliver exceptional customer service while maintaining the confidentiality of sensitive information. Required skills: Orientation specific to client's environment will be provided. It is expected that resources will have the skills & experience to perform the duties required and not need to be trained in technical desktop support & technologies. • 2–3 years of desktop support experience in a managed enterprise environment. • Experience supporting Windows and macOS operating systems and iOS and Android mobile devices. • Working knowledge of basic networking concepts, VPN connectivity, and troubleshooting. • Experience supporting Microsoft 365 services, including Outlook, Teams, calendaring, and contacts. • Experience with Active Directory user account administration and permissions management. • Strong problem-solving, customer service, and communication skills. • Experience using remote support tools such as LogMeIn. • Ability to work independently and collaboratively in a fast-paced support environment.
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.