Customer Service Agent
Shields Health Care Group
- Valencia, New Mexico, United States
- Valencia, New Mexico, United States
Über
Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Valencia, CA.
JOB RESPONSIBILITIES:
Handle incoming and outgoing customer service calls (average 75 per shift) Resolve common customer concerns Accurately enter customer order information into Customer Relationship Management database Process documentation requests for initials orders, renewals, and addendums Meet monthly performance expectations as assigned by Management
QUALIFICATIONS:
Minimum 1-year customer service experience Ability to multi-task Demonstrated problem solving ability Excellent verbal and written communication skills Ability to speak, read and write in English, Spanish preferred
SALARY & BENEFITS:
$19-20/hourMedical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education AssistanceEmployee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Sprachkenntnisse
- English
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