WIC Program AssistantBrigham and Women's Hospital • Boston, Massachusetts, United States
WIC Program Assistant
Brigham and Women's Hospital
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
Über
The Part Time WIC Program Assistant plays a key role in supporting clinic flow, participant services, and administrative functions. Candidates must be dependable, adaptable, and able to work a variable schedule based on staffing needs, including coverage for absences, peak clinic days, and special site coverage. Key Responsibilities 1. Reception and Administrative Support
Answer and appropriately direct phone calls in a timely and professional manner.
Screen WIC applicants for program eligibility. Schedule, reschedule, and manage WIC and nutrition appointments. Greet participants and triage to appropriate staff. Monitor and manage participant flow in waiting areas. Utilize WIC systems and hospital-based electronic systems efficiently. Communicate with participants and staff via platforms such as Microsoft Teams and Google Voice. Perform general clerical and administrative duties as needed.
2. WIC Certification and Participant Services
Follow all WIC policies and procedures for certification and recertification. Verify identity, income, residency, and participant category; ensure accurate data entry. Educate participants on WIC program benefits, food packages, and usage. Provide referrals to MassHealth, SNAP, TAFDC, and other community resources. Issue required participant notifications (e.g., missed benefits, certification updates).
3. Benefit Issuance
Issue and reissue WIC food and formula benefits as prescribed. Maintain security and accountability of WIC card stock and materials.
4. Additional Responsibilities
Participate in quality assurance and program improvement activities. Attend staff meetings and required trainings. Assist with supply ordering and reporting as needed. Perform other duties to support WIC program operations.
Minimum Qualifications
High school diploma or GED required. Prior WIC experience/DPH WIC training required. Experience in a healthcare or community-based setting is preferred. Fluency in Spanish required, additionally Portuguese preferred. Strong communication, organizational, and interpersonal skills. Demonstrated sensitivity to the needs of diverse populations.
Schedule & Availability Requirements
Part Time position with variable hours (24 hours/week) based on program needs. Must be reliable and available to work on short notice, including coverage for staff absences. Ability to work at multiple WIC sites (Jamaica Plain, Roslindale, Brighton). Flexibility to work during clinic hours, including occasional evenings or weekends as needed.
* Medical, Dental, and Vision insurance* Tuition Reimbursement* Generous Paid Time Off* 50% Off MBTA passes*Access to childcare resources and emergency backup care*403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options* Exclusive "Perks" - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events) The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Sprachkenntnisse
- English
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