Member Services Coordinator

Access Dubuque

Dubuque, Iowa, United States

Dubuque, Iowa, United States

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Member Services Coordinator Cottingham & Butler/ SISCO 1 Positions ID: 4918929008 Posted On 09/12/2025 Refreshed On 05/29/2026 Job Overview Member Service Coordinator Location: Dubuque, IA (hybrid). What Our Member Service Coordinators Do and Why It’s Important: Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions. In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs. We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact. Schedule: The standard work week for this position will be Monday through Friday, 8-5pm. Full-Time Benefits - Most benefits start day 1
Medical, Dental, Vision Insurance
Flex Spending or HSA
401(k) with company match
Profit-Sharing/Defined Contribution (1-year waiting period)
PTO/Paid Holidays
Company-paid ST and LT Disability
Maternity Leave/Parental Leave
Subsidized Parking
Company-paid Term Life/Accidental Death Insurance
About Cottingham and Butler’s Health and Wellness Division Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs. Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (http://www.facebook.com/cottinghambutler) Primary Contact 12213 Human Resources , 563-587-5104 Phone Phone Phone 563-587-5922 Fax careers@cb-sisco.com Email True False True Job Details Categories Customer Service Health Care Insurance Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 943 Job REQ # 4918929008 # Positions 1 Start Date 20250912 End Date 20260628 Featured Job TH Ad TH Comments Similar Jobs Condition Management Account Coordinator Cottingham & Butler/ SISCO Staffing Account Coordinator Sedona Staffing Services Claims Coordinator Cottingham & Butler/ SISCO Corporate Relations Coordinator University of Wisconsin-Platteville Staffing Account Coordinator Sedona Staffing Services Member Solutions Representative Dupaco Community Credit Union Account Coordinator Sedona Staffing Services Client Services Manager Goldfinch Wealth Management Dental Care Coordinator Express Employment Professionals Account Coordinator Cottingham & Butler/ SISCO Share this Job Cottingham & Butler/ SISCO About the Company ABOUT THE COTTINGHAM & BUTLER COMPANIES Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.

Dubuque, Iowa, United States

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English

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