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Level 2 Technician-Desktop Support
- New York, New York, United States
- New York, New York, United States
À propos
Key Responsibilities
Provide Level 2 support for Microsoft 365 (O365) including mailbox troubleshooting, email performance issues, and related documentation.
Troubleshoot and resolve hardware issues in a Dell environment (Latitude and OptiPlex series).
Support software applications such as Outlook, BMC Footprints, Active Directory, and other desktop software.
Maintain inventory and conduct Windows 10 and O365 related efforts.
Handle approximately 15–18 tickets per day (minimum 10 tickets).
Work overtime as required but no on‑call duty.
Demonstrate a “do whatever it takes” attitude and collaborate with team members.
Required Skills & Experience
5+ years of desktop support experience with white‑glove service.
Strong customer‑service orientation.
Experience with Windows 10, Office 365, BMC Footprints, and Active Directory.
Knowledge of hardware (Dell Latitude/OptiPlex) and software support.
Ability to troubleshoot, document, and resolve issues efficiently.
Nice to Have
Experience with virtual desktops, AWS Workspace, RSA token authentication, Cisco VPN, and banking/finance background.
Work Schedule – 8 AM to 5 PM with flexible overtime; no on‑call.
Location: Moorstown, New Jersey.
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Compétences linguistiques
- English
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