S'INSCRIRE

Offres d'emploi

Trouvez des postes près de chez vous, sur site, hybrides ou à distance.
  • Emplois similaires à : Client Services Associate / Travel
XX
Client Services Associatecompany826 • Cleveland, Ohio, United States
Postuler Maintenant
XX

Client Services Associate

company826
  • US
    Cleveland, Ohio, United States
  • US
    Cleveland, Ohio, United States
Postuler Maintenant

À propos

Description
The Client Services Associate (CSA) role is responsible for internal and external client support and research as tasked. It is the responsibility of the CSA to conduct business within given accounts in such a manner that maximizes Tooling U-SME's long-term corporate sales and profit potential. As appropriate, the CSA responsibilities include (but are not limited to):
MAJOR FUNCTIONS:
Support (Incoming support questions, cases and escalating to the appropriate Client Success Manager, as necessary, Tier II).Responding to login information requests. • Answering support questions through the phone loop calls, and basic sales loop calls by qualifying caller.Custom Assessments (creation and beta testing of Custom Tests, Registering testers for Assessment tests)Account Maintenance, custom bundle creation & assigning to accounts, reactivating and/or closing accounts, management of expired accounts based on terms of contract obligations.General LMS/Community Task Management and MaintenanceGeneral Post sales and technical support of Internet products and services.Assisting Success Managers and Project Manager with conducting demonstrations of our services with current and/or potential customers.Assisting Success Managers with resolving and providing resolution to customer problems.Meeting milestone deadlines as directed by management. Complete understanding of internal systems along with implementation guidelines.Assisting the Services Team and Success Managers on day-to-day customer activities within the company's Learning Management System (LMS)Extensive, daily research and telephone/mail/email contact with manufacturing companies and Sales Teams.Other duties as assigned.
Requirements
MINIMUM EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS:
High school diploma required, college degree preferred, business, sales, or marketing related field.Three (3) or more years' customer service or related work experience.Excellent listening and communication skills required, bi-lingual/Spanish speaking a plus.Creating rapport, developing trust based relationships with Customers/co-workers required.Excellent Questions & Needs Analysis Skills and an ability to work with Customers, across departments and organizations in managing projects, resolving problems and accomplishing goals required.Strong organizational skills, detail oriented with strong ability to multi-task, prioritize and execute required.Excellent work ethic, passionate personal ownership in quality of work and career development a must.Knowledge/experience in Manufacturing, E Learning, Training a plus. • Strong ability to research/navigate the Internet and CRM (preferably Salesforce.com).Proficiency in Microsoft Office required (Excel, Word, Outlook) • Ability to work in a fast-paced environment and multi-task is essential.Customer oriented, solution focused environment, driven by project/process orientation in achieving results.
KEY COMPETENCIES:
Core Competencies:
Communication and CollaborationRelationship ManagementProfessionalism and IntegrityCritical Thinking and Decision-MakingExecutionInitiative, Leadership, and Development
Job Specific Competencies:
Project managementCRM proficiency
WORKING CONDITIONS:
Standard office environmentRegular, in-person attendance required Based in Cleveland, OH
  • Cleveland, Ohio, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.