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Customer Experience Coordinator
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- +3
- Manchester, England, United Kingdom
- +1
- +3
- Manchester, England, United Kingdom
À propos
Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!
What You’ll Do
As a Customer Service Coordinator , you’ll play a key role in ensuring our customers receive outstanding service. You will:
Schedule routine service visits and dispatch callouts efficiently.
Manage engineers’ diaries and coordinate assignments seamlessly.
Process permits and handle essential paperwork with precision.
Serve as a dedicated point of contact for our valued national customers.
Keep everything running smoothly by rescheduling work due to absences or urgent calls.
Provide exceptional customer service via phone and email.
Collaborate with multiple departments to ensure a seamless customer experience.
Support service managers in maximizing engineer productivity.
Work with portals and reporting tools to meet team KPIs.
What we offer
We believe in rewarding talent and dedication. Here’s what you’ll enjoy:
✅ Competitive salary – because your skills deserve recognition.
✅ Generous time off – 25 paid holidays + bank holidays + sick pay.
✅ Fantastic benefits package – including pension, life assurance, employee assistance program, referral scheme, and discounts on top brands.
✅ Training & career growth – access to industry-leading resources and cross-training opportunities.
✅ Supportive team culture – a positive, collaborative environment where your ideas matter.
✅ Commitment to safety – through our Zero Harm policy, your well-being is our priority.
✅ Inclusion & belonging – access to business resource groups for networking and development.
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
✔ Customer service experience with a proactive approach.
✔ Strong communication skills – both written and verbal.
✔ Ability to multitask and stay calm under pressure.
✔ Tech-savvy – comfortable using multiple PC applications.
✔ Quick decision-making skills and a keen eye for detail.
✔ Organizational skills that keep operations running smoothly.
Preferred Skills:
Experience using GANT-based planning/dispatch software.
Previous planning or scheduling experience in a service role.
If you're ready to step into a role where you make a difference every day , apply now and become a valued part of our team!
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Compétences idéales
- Customer Service
- Planning
- Scheduling
Expérience professionnelle
- Administrative
Compétences linguistiques
- English
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