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Sales EngineerSuperOps • San Francisco, California, United States
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Sales Engineer

SuperOps
  • US
    San Francisco, California, United States
  • US
    San Francisco, California, United States
Postuler Maintenant

À propos

Overview
HR Partner | Shaping Successful Teams | Focused on People and Growth About SuperOps SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban and Jayakumar Karumbasalam, SuperOps is built on a team of engineers, product architects, designers, and AI experts who want to reshape the world of IT. We are focused on building great products, having fun, and growing together as an A-star team of superheroes. Position Title:
SALES ENGINEER Location:
United States
What you’ll do
This role blends technical expertise with sales energy. You’ll be the go-to expert for showcasing our platform, guiding prospects through their journey, and ensuring customers get value from day one. You’ll partner with Account Executives to deliver high-impact demos, craft tailored solutions, and create compelling trial experiences for IT teams and MSPs. Your goal is to understand client needs deeply, position SuperOps as the obvious choice, and ensure a successful transition from legacy systems to our platform. You’ll also work closely with Customer Success and Product teams to help new customers onboard quickly, drive adoption, and realize value. Must Have
5+ years of experience in a
Sales Engineering ,
Solutions Consulting , or
Technical Pre-sales
role, ideally within SaaS. Strong presentation and storytelling skills; you know how to make a demo both informative and engaging. A passion for understanding customer problems and crafting solutions that make them say “yes.” Excellent communication and collaboration skills across both technical and non-technical teams. Experience working cross-functionally with sales, product, and onboarding teams. Familiarity with MSPs or internal IT buyers is a major plus. A knack for simplifying technical concepts and making them accessible to all audiences. Comfortable operating in a remote, fast-moving startup environment. Must be authorised to work in the United States. Key Responsibilities
Leverage experience: Confidently articulate the value of SuperOps by mapping platform capabilities to customer needs and business outcomes. Take ownership of demos: Deliver engaging, value-driven live product demos customized to MSP and IT personas. Highlight how SuperOps simplifies operations, automates tasks, and scales with their business. Craft trial experiences: Design hands-on trial journeys that reflect real-world use cases. Guide prospects through a consultative evaluation that builds conviction. Run discovery calls: Uncover critical pain points, workflows, and decision drivers by engaging with multiple buyer personas (owners, technicians, IT admins). Develop tailored solutions: Translate prospect challenges into bespoke configurations of SuperOps. Recommend best practices to drive efficiency and ROI. Present with impact: Build and present proposals and technical narratives that resonate with both business and technical stakeholders. Collaborate internally: Work closely with Sales, Product, and Marketing to refine messaging, improve collateral, and inform roadmap direction based on market feedback. Drive innovation: Continuously improve the presales playbook. Test and implement new ways to shorten the sales cycle and improve win rates. Seamless customer onboarding: Serve as a trusted guide for new customers during the implementation phase. Ensure a smooth transition from competitor tools like Kaseya, ConnectWise, and ServiceNow. Data migration: Plan, validate, and execute migrations of tickets, asset data, configurations, and documentation. Solution configuration: Assist customers in setting up workflows, automation, SLAs, alerts, and integrations based on their environment and goals. Adoption champion: Monitor and guide adoption metrics in the first 30–90 days. Identify and resolve friction points proactively. Train and enable: Deliver technical enablement sessions for IT staff and technicians to help them become power users of SuperOps. Feedback loop: Capture onboarding learnings and customer feedback to the Product and Customer Success teams to continually improve processes. Benefits and culture
Rewarding earning potential:
Commission-based structure with potential for strong earning growth. Comprehensive benefits:
Medical, dental, and vision coverage. Generous paid time off:
Ample PTO to support work-life balance. Career growth and development:
Opportunities for professional advancement and ongoing learning. Innovative culture:
Collaborative environment that values creativity and ideas. Market leadership:
Opportunity to work with cutting-edge solutions and contribute to industry leadership. At SuperOps, your ideas will be heard, your growth will be supported, and your work will directly impact the future of IT. Let’s build something incredible together.
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  • San Francisco, California, United States

Compétences linguistiques

  • English
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