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Junior Systems Administrator
- Washington, Utah, United States
- Washington, Utah, United States
Über
Position: Junior Systems Administrator
Location: Washington, DC
Clearance: TS/SCI
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Responsibilities
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure
Recommend procedure modifications or improvements
Investigate and research issues thoroughly with minimal guidance
Support security compliance procedures, assess vulnerabilities, implement controls, and review security logs
Required Skills
Available to provide Help Desk support from 6am – 2pm EST
Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs
Two (2) or more years of experience with help desk operations
One (1) or more years of experience with Jira
Required Education and Certification
A bachelor’s degree required in engineering, computer science, information sciences, or related field, or equivalent in experience and expertise
Preferred or Desired Qualifications and Experience
AWS Certified Solutions Architect – Associate
Security+
Interested candidates, please send your resume and the requested information to usman.khan@iquasar.com. For further details, contact Usman Khan, Technical Recruiter:
Office: (703) 936-6001 ext. 582 Direct: (703) 662-0528 Email: usman.khan@iquasar.com
MSM Technology is an Equal Opportunity and Affiliated Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
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Sprachkenntnisse
- English
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