Jobbörse

Consumer and Worker Protection

Full-time

Location: NYC-ALL BOROS

Department: Licensing Customer Service

$46,503.00 $70,000.00

The NYC Department of Consumer and Worker Protection (DCWP) is the nation's leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City's Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City's vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live.

DCWP's Licensing Division seeks a Supervisor to join the DOHMH Intake unit to process applications for DOHMH categories. The Supervisor will report to the Assistant Director of Intake. The prospective candidate will be responsible for the following tasks:

• Review and process applications in all DOHMH license applications and all relevant information;
• Manage the day to day operations of the unit;
• Supervise staff, including tracking and assigning tasks, to ensure productivity and effectiveness, conducting training and providing guidance;
• Develop, document and implement internal systems, policies, and procedures that help to organize and guide the division's work and operations, document database issues, and improve overall performance;
• Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned;
• Check records for accuracy of information and for conformity with established policy and procedures;
• Back up other supervisors and units as directed;
• Conduct complex system searches, reviewing documentation for accuracy, data entry and quality assurance for both their own work and over the work of the unit;
• Assessing staff performance accurately and providing feedback to motivate and/or improve performance levels;
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
• Answer telephone calls, emails and written correspondence and communicate applicant information;
• Attend seminars, meetings and/or trainings;
• Follow all division and agency policies and procedures; and
• Perform all relevant and related Licensing tasks as assigned when needed.

Qualification Requirements: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

- Computer literate (MS Word, Excel & Outlook) - Detail oriented - Professional demeanor - Strong oral and communication skills - Organized - Self-motivated - Fluency in a language in addition to English a plus

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.