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Internet Sales Coordinator
- Yuma, Arizona, United States
- Yuma, Arizona, United States
Über
Internet Sales Coordinator
Company:
Chapman Dodge Chrysler Jeep Ram Yuma
Address:
349 E 32nd St, Yuma, AZ 85364
Schedule:
Full-Time | Alternating Shifts
Week 1: Monday-Saturday, 8am-4:30pm (Friday off)
Week 2: Monday-Friday, 11:30am-8pm
Pay:
$16/hour + bonuses
About the Role Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.
The Internet Sales Coordinator serves as the first point of contact for many of our customers, helping turn online inquiries into showroom appointments and sales opportunities. This role works closely with the sales team to manage incoming internet leads, provide exceptional customer service, and ensure timely follow-up throughout the customer journey.
Successful candidates are highly organized, comfortable communicating by phone, text, and email, and motivated by achieving goals in a fast-paced environment. This position offers a clear path for growth within the dealership and automotive industry.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, text, and online channels
Contact internet leads to gather information, answer questions, and schedule dealership appointments
Work directly with sales consultants to assign and manage incoming leads
Follow up with customers who are not ready to purchase, miss appointments, or require additional assistance
Build rapport with customers and provide a positive first impression of the dealership
Maintain accurate customer records and activity notes within the CRM system
Monitor lead activity to ensure timely responses and follow-up
Collaborate with sales managers and team members to improve lead conversion and customer satisfaction
Participate in training sessions, team meetings, and process improvement initiatives
Consistently meet performance goals related to appointments, customer contact, and lead management
Qualifications
Previous customer service experience required
Sales experience preferred but not required
Automotive industry experience is a plus
Strong communication and interpersonal skills
Comfortable speaking with customers by phone and through digital communication channels
Proficient with computers and common business software, including Microsoft Office and Google Workspace
Strong organizational skills and attention to detail
Positive attitude and ability to thrive in a team-oriented environment
Flexible schedule availability
Ability to pass a background check and drug screening
Compensation & Perks
Competitive Pay: $16/hour + bonuses
Opportunities for career growth and advancement
Supportive, team-oriented workplace
Employee discounts and assistance programs
Volunteer opportunities and employee engagement programs
Closed on Sundays
Benefits
Medical, dental, and vision insurance
401(k) with company contributions
Life insurance
Paid time off and holidays
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Sprachkenntnisse
- English
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