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Über
Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!
Perks and Benefits:
Competitive hourly base pay
Paid Time Off
Merit-based pay increases
Training and development
Career growth path (Assistant Manager, Manager)
Complimentary Escentials service membership
Retail and additional services discounts
Energetic, fun-loving work environment
Uniform shirts
Endless licks and wags
About the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant)
Computer/ Technology proficiency
Ability to service multiple clients at once
A passion for dogs and dog health & wellness!
Reliable transportation
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover!
Tasks:
Drive membership sales through health and wellness education
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time-management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards
Sprachkenntnisse
- English
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