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Information Technology (IT) Service Manager
- East Killingly, Connecticut, United States
- East Killingly, Connecticut, United States
Über
At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.
We are looking for an experienced IT Service Manager who values exceptional service and responsiveness to join our team in Danielson, CT. This role is 100% on site.
As the IT Service Manager for SPIROL you will
Be responsible for the global delivery of IT services, providing the complete tools for the organization within the infrastructure set for global employees to perform effectively and efficiently.
Manage all aspects of day-to-day IT infrastructure operations, documenting and managing internal and third-party vendor escalations.
Configure and manage software related to server and network infrastructures, managing operating systems and providing technical support for software development and utility applications/platform technologies used by the applications team.
Manage, maintain and drive improvements in the service desk software platform to ensure highly responsive and efficient IT request capture and processing.
Define and implement continuous improvement initiatives within cybersecurity program standards, revising and updating policies in accordance with emerging industry standards.
The successful candidate should have
Bachelor's Degree in Information Technology or Computer Science.
8-10 years of progressive experience in an IT function, with 3-5 years in a management role.
Relevant professional certifications, such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, and/or commensurate work experience working in a controlled IT environment.
Demonstrated independence and leadership in building out IT activities and documenting associated procedures supporting IT policy.
Experience managing helpdesk functions, network engineering, and/or other IT professionals.
WHY SPIROL
Competitive Compensation Structure
Health/Dental/Vision/Life Insurance
Disability Insurance
401(k) with Company Matching
ESOP Pension
Pet Insurance
Paid time off
Employee Referral Bonus Program
Education Assistance Program
Employee Assistance Program
Careers Video Link: https://www.youtube.com/watch?v=d3OEoDZdnXI
SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
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Sprachkenntnisse
- English
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