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Pharmacy Support Center Representative
- North Gates, New York, United States
- North Gates, New York, United States
Über
Job Description: Note: This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home. Availability: This is a part-time position that includes evening and weekend shifts. Shift times will vary between the hours of 8:30am-9pm Monday through Friday, 8:30am-6pm Saturday, and 830am-5pm Sunday. What will I do?
Able to answer a high volume of incoming calls; assist customers by answering any questions Communicate with internal customers (store pharmacies) regarding customer information/orders Meet individual goals and team averages for number of calls per hour and talk time per call Able to multi-task and complete work efficiently and effectively Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines Required Qualifications:
Ability to work in a fast-paced environment
Systems aptitude, data entry and multitasking skills
Preferred Qualifications:
1 or more years of pharmacy technician experience Call center experience
Medical or insurance experience
Proficiency with EnterpriseRx
Sprachkenntnisse
- English
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