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BDC Sales
- Downey, California, United States
- Downey, California, United States
Über
The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.
Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.
Essential Duties
Answer all incoming phone calls according to script and schedule a sales appointment. Making outbound calls Log all Customer comments. Schedule follow-up contact if no appointment is made. Contact Customers using scripts to schedule appointments for Sales and Service. Confirm scheduled appointments. Post scheduled appointments on appointment board in BDC. Reschedule no-show Customer appointments. Follow up with Sales or Service Department to determine if appointment was kept and the outcome. Schedule future contact as needed. Purify and update Customer changes in database. Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact. Contact Customers based on current marketing initiatives. Respond to Customer website requests. Contact Internet Customers via email and phone to schedule an appointment. Follow up on Internet Customer emails according to a pre-determined timeline. Notify necessary departments when an appointment is scheduled. Assist with other duties, as assigned. Ability to meet or exceed monthly goals.
Qualifications
JOB REQUIREMENTS:
High School Diploma or equivalent. Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable. Previous experience with the process of the scripts, power tracks, and alternative choices. Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer. First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently. Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required. Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
What We Offer
Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Really Like To Hear From You! Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at L.A. Honda World by 2x Get notified about new Sales Specialist jobs in Downey, CA . Long Beach, CA $33,900.00-$148,900.00 1 year ago Regional Account Manager Foodservice, West Beverly Hills, CA $38,800.00-$281,300.00 6 months ago Los Angeles Metropolitan Area 2 weeks ago Buena Park, CA $60,000.00-$68,000.00 4 days ago Los Angeles County, CA $35,000.00-$65,000.00 4 weeks ago Buena Park, CA $6,000.00-$18,000.00 1 month ago Santa Monica, CA $65,000.00-$200,000.00 1 month ago Santa Fe Springs, CA $120,000.00-$130,000.00 6 days ago Chain Sales Consultant - Los Angeles (West Valley area) H&M Sales Advisor - Westfield Culver City (EARN $200K+) Exciting Fast-Paced Sales Opportunity Santa Monica, CA $70,200.00-$150,100.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Sprachkenntnisse
- English
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