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Sales Support Associate
- Sterling, Virginia, United States
- Sterling, Virginia, United States
Über
Respond to client inquiries (sales and billing) Interact with customers via webinar, phone and email Assist with inbound and outbound calls Be a key point of contact for subscription renewals Monitor and track daily, weekly and monthly billing Fully understand clients digital journeys, boost conversion, retention and customer delight Fully understand and own Mvix billing system:
Prepare and send invoices to clients Identify and improve billing gaps Identify and improve churn
Create estimates / proposals for existing clients who are looking for additional products from us Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones Followup with clients on the status of those proposals Assist the sales team, as needed Create Orders, Invoices and ensure timely payment from clients Generate and maintain reports and analytics
What does it take to be a SSA at Mvix?
Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment. Proven accounting experience with strong mathematical skills is a PLUS Strong customer service and time management skills Understanding of basic principles of finance, accounting and inside sales Superb time management and detail orientation Proven Client Interaction experience Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions. Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements. Team player mentality Competitive Spirit Ability to work in a fast-paced, high-energy environment
Preferred skills and qualifications:
Associate's degree or equivalent Experience in accounts receivable (or accounts payable) Experience in driving process improvement
Schedule:
Mon-Fri, 8 hour working shift with 1hr "off-the-clock" lunch break Staggered Shifts are available upon request
This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region. Benefits include:
generous PTO, sick leave and holidays health and dental insurance ongoing certification opportunities competitive 401k match flexible hours (no weekend/overnight shifts) gym membership reimbursement company-funded professional development life insurance short-term disability insurance tenure bonus (5yr & 10yr) And much more
Did we mention a pet friendly environment? We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.
Sprachkenntnisse
- English
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