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Are you passionate about conveyor systems, including modular belting, slat top chain, and spirals? The Positive Drive team is seeking a Technical Sales Support Specialist to serve as a high-level technical resource dedicated to optimizing conveyor performance. This role focuses on providing specialized sales support with a heavy emphasis on supporting customers through retrofits, conveyor design, and solving intricate technical application issues. Key Responsibilities Conveyor Layouts & Retrofits: Partner with customers and engineers to assess equipment needs, specifically for new conveyor layouts and retrofitting existing systems. Technical Problem Solving: Utilize technical expertise to solve complex application issues and demonstrate how our conveyor solutions suit customer requirements better than competing products. Technical Presentations: Prepare and deliver detailed technical presentations to internal and external customers explaining the compatibility and features of various conveyor platforms. Direct Support: Serve as the primary technical point of contact for customer inquiries via phone or email, ensuring high-level support for technical specifications. Strategic Growth: Partner with commercial teams during strategic account conversions by providing the technical validation needed to displace incumbent systems. Qualifications & Experience Education: Bachelor of Science (BS) degree in Engineering or a related technical field. Relevant Experience: 13 years of experience in technical sales, product support, or industrial manufacturing environments. Design Tools: Proficiency in SolidWorks or other CAD software Software Skills: Strong computer skills in Microsoft Suite and familiarity with Salesforce (SFDC) for managing technical case queues. Travel: Willingness to travel up to 40% for customer site visits, on-site troubleshooting, and technical project support. Languages: Proficiency ins Spanish is considered a "nice-to-have" to support the entire Americas region. Core Competencies Technical & Analytical Aptitude:
Ability to analyze complex issues and translate them into functional conveyor solutions. Customer-Centric Problem Solving:
Focused on identifying the best conveyor configurations to solve specific end-user challenges. Communication Excellence:
Strong written and verbal communication skills for presenting technical training. Interpersonal Skills:
Excellent customer care skills, ensuring a seamless experience for customers.
Sprachkenntnisse
- English
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