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Über
We are responsible for the end-to-end digital and physical Guest experience for all DXT initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
About The Role & Team
Reporting to the Director of User Experience Design, you will serve as a strategic leader responsible for architecting high-conversion, guest-centric transactional ecosystems across our domestic and international digital storefronts. You will partner with cross-functional leadership in Product and Technology to optimize complex commerce funnels and booking engines, ensuring that every digital touchpoint-from discovery to checkout-is both frictionless and magically immersive.
As a seasoned design leader, you will drive a data-informed design culture, leveraging user insights and performance metrics to innovate and scale our global E-commerce platforms. You will orchestrate teams of designers to deliver exceptionally crafted, secure, and scalable transactional experiences across all screens. This role offers an unmatched platform to bridge the gap between digital retail and physical park experiences, redefining how guests plan and purchase their Disney memories at a global scale.
Responsibilities
Strategic Leadership & Innovation
Establish the overall design direction and strategy for enhancing the functionality of user interfaces across the current and future E-commerce product suite.
Define new ways of working and partner with managers to establish processes in emerging spaces. Evaluate team feedback to continuously increase quality and efficiency.
Proactively track design trends and emerging technologies to inform strategic decision-making and drive portfolio-wide innovation.
Representation & Influence
Represent the team cross-functionally with executive leadership across segments, advocating for the team's identity, visibility, and strategic positioning.
Ensure the team is seamlessly connected to other business units, keeping communication flowing and collaboration models clear.
Cultivate strong relationships at all levels to drive strategy and innovation, voicing technical and design recommendations that align with project goals for on-time delivery.
Coaching & Team Development
Bring coaching and mentorship models to the leads and managers on your team, ensuring a consistent and unified approach to professional development across all career levels.
Support the resolution of complex interpersonal issues and team dynamics, using an elevated vantage point to provide objective perspectives and resolve problems within the team or with direct partners.
Design and maintain feedback mechanisms to ensure a healthy system of checks and balances in management and power dynamics.
Resource & Financial Management
Oversee team resource strategy and ensure adherence to operating requirements.
Contribute to forecasting and accrual processes to maintain financial integrity and support broader organizational objectives.
Values & Culture
Establish, nurture, and evolve the team's values and guiding principles to ensure they remain relevant to changing industry and organizational needs.
as the primary voice for the team's values, speaking up when those principles are challenged, violated, or obstructed.
Education & Qualifications
Bachelor's degree preferred
Minimum 10 years of related work experience, with at least 3+ years of experience leading teams
Excellent communication and leadership abilities, to ensure effective growth and development of team
Someone who enables an inclusive culture that recognizes a diverse group of backgrounds, points of view, and cultural histories to encourage innovation and belonging
A leader that people choose to follow; someone who motivates and challenges their teams - and self, to deliver the very best in everything they do while sparking the creativity of the teams around them
Comfortable working and leading in an agile environment
Experience across multiple areas of business with the ability to lead projects and strategic development across different lines of business
Portfolio of your most impactful work - portfolio presentation is expected
#DISNEYTECH
The hiring range for this position in Glendale, CA is $171,600 to $230,100 per year, in Orlando, FL is $163,400 to $219,100 per year, and in Seattle, WA is $179,700 to $241,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job ID:
10151053
Location:
Glendale,California
Job Posting Company:
Disney Experiences
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Sprachkenntnisse
- English
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