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Reservations Manager (m/w/d) Remote
- Darmstadt, Hesse, Germany
- Darmstadt, Hesse, Germany
Über
An Accor Hotel
Anstellungsart: Vollzeit, Teilzeit
- Eigenverantwortliche Bearbeitung aller Gruppenanfragen (Leisure, Firmen, Agenturen, Schulen etc.);
- Erstellung und Nachverfolgung von Angeboten sowie Pflege von Optionen;
- Verwaltung und Kontrolle von Buchungen im System (OPERA Cloud);
- Pflege und Weitergabe von Gruppen- und Namenslisten;
- Prüfung täglicher Anreisen (Raten, Firmenzugehörigkeit, Zahlungsarten etc.);
- Bearbeitung von Änderungen, Stornierungen und No Shows;
- Sicherstellung korrekter Hinterlegung von Firmenraten und Longstay-Buchungen;
- Prüfung von Debitoren (Kostenübernahmen, Rechnungsanschriften);
- Erstellung und Versand von Gruppenrechnungen;
- Unterstützung bei Forecasts, Reports und Monatsabschlüssen;
- Kontinuierlicher Überblick über Buchungsstatus (definitiv, optional, verloren);
- Pflege und Optimierung von Blockbuchungen;
- Betreuung und Koordination von Studenten- und Longstay-Gästen;
- Erstellung und Verwaltung von Longstay-Angeboten und Verträgen;
- Kontrolle von Laufzeiten, Verlängerungen und Auszügen;
- Führen von Übersichten zu An- und Abreisen;
- Eine abgeschlossene Ausbildung im Hotelfach oder eine vergleichbare Qualifikation.
- Erste Erfahrung am Front Office oder in einer vergleichbaren serviceorientierten Position.
- Freude am Umgang mit Menschen sowie eine natürliche Gastgebermentalität.
- Sehr gute Kommunikationsfähigkeiten und ein freundliches, professionelles Auftreten.
- Organisationstalent, Teamgeist und eine serviceorientierte Arbeitsweise.
- Ein hohes Qualitätsbewusstsein sowie einen ausgeprägten Anspruch an Service und Gästezufriedenheit.
- Belastbarkeit, Flexibilität und die Fähigkeit, auch in lebhaften Situationen den Überblick zu behalten.
- Sehr gute Deutschkenntnisse in Wort und Schrift; Englischkenntnisse für den Gästekontakt sind von Vorteil.
- Attraktive Mitarbeiterraten für Übernachtungen in unseren Hotels – weltweit.
- Kostenlose Mahlzeiten während deiner Pause.
- Karriere- und Entwicklungsmöglichkeiten in einer international wachsenden Hotelgruppe.
- Regelmäßige Trainings, Workshops, Team-Events und Mitarbeiterfeiern.
- Eine offene Feedback- und Ideenkultur, in der deine Meinung zählt.
- Mitarbeiterzimmer im Hotel – auf Anfrage und nach Verfügbarkeit.
- Teilweise Remote-Arbeit nach Absprache möglich, wenn die Abläufe es zulassen
Sprachkenntnisse
- German
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