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Client Intake Coordinator
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Client Intake Coordinator
- Austin, Texas, United States
- Austin, Texas, United States
Über
Own the first interaction with every prospective client — make it count by delivering a confident, compelling introduction to our programs Drive client commitment by clearly communicating value, addressing objections head-on, and guiding each conversation toward a decisive next step Meet and exceed individual sales-oriented KPIs including conversion rates, follow-up completion, and client progression metrics Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum from going cold Gather and document client information accurately to set the internal team up for a seamless handoff Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers Collaborate with internal teams to ensure a smooth, high-quality client experience from intake through program start
What We're Looking For
2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role — retail sales, inside sales, appointment setting, or client development strongly preferred A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks — we want to hear about your numbers You treat rejection as data, not defeat — you course-correct quickly, stay persistent, and never let a "not yet" become a dead end Strong consultative communication skills — you ask the right questions, listen with intent, and know how to guide someone toward a confident decision Self-motivated and competitive by nature — you don't need to be pushed to perform, you hold yourself accountable Some leadership experience or clear upward trajectory — assistant managers, team leads, and top performers from previous roles are strongly encouraged to apply
Pay & Benefits
Competitive pay based on experience and performance 90% employer-paid medical, dental, and vision insurance 401(k) retirement plan 10 PTO days (15 after the first year) + 10 paid holidays Clear, merit-based growth opportunities as Serenity continues to expand — strong performers move up here
Schedule
Three 13-hour shifts per week
About Serenity Serenity is a growing organization focused on providing structured programs that make a real impact on our clients' lives. We're a performance-driven team that holds itself to a high standard — and we reward the people who do the same. If you're motivated by metrics, energized by a good challenge, and want a role where your effort directly shapes your results and your career, this is the place for you. Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Sprachkenntnisse
- English
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