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À propos
Location: Sandy Springs, GA Employment Type: Full-Time, On-Site Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a high-performing team. This isn't a hands-off role
you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your career supervising in call center or sales environments, you'll be comfortable here from day one. No industry-specific background required
we bring you fully up to speed. What You'll Own
Run daily call floor operations with a sharp eye on quality, efficiency, and team output Build and execute individual development plans for each team member, consistently Use call monitoring and performance dashboards to diagnose issues and act on them fast Handle escalated situations before they become problems
calm, direct, and resolution-focused Own compliance with operational standards and internal workflow requirements Keep the floor running at a productive pace that doesn't burn people out Build a culture where accountability is the norm and improvement is always the goal What You Need to Bring
At least 2 years of supervisory experience in a call center or sales environment Demonstrated ability to manage team KPIs and move numbers in the right direction Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator
those environments build exactly the instincts this role requires Confident making real-time decisions when things get unpredictable on the floor Organized, consistent, and detail-oriented across every shift
not just when leadership is watching Nice to Have
Experience leading teams through rapid scaling or operational change Familiarity with scheduling-driven or appointment-based call environments A track record of promoting from within your own teams What's in It for You
Competitive pay 90% employer-paid medical, dental, and vision coverage 401(k) retirement plan 10 PTO days to start, increasing to 15 after year one, plus 10 paid holidays Referral bonuses when you help us find great people Genuine upward mobility inside an organization that is actively growing Serenity is a technology-driven company operating across 8 states, supporting a network of over 150 providers and the members they serve. Our call operations team is central to how members experience our company
and we take that seriously. We're looking for supervisors who take it seriously too. If you want to lead a high-performing team inside a company that's moving fast and investing in its people, this is the right seat. Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Compétences linguistiques
- English
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