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Customer Service Associate REMOTE JOBThe Prestressed Group • Brownsville, Texas, United States
Postuler Maintenant
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Customer Service Associate REMOTE JOB

The Prestressed Group
  • US
    Brownsville, Texas, United States
  • US
    Brownsville, Texas, United States
Postuler Maintenant

À propos

The Prestressed Group are looking for a Customer Service Associate that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties and Responsibilities
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Serves customers by providing product and service information and resolving product and service problems.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Requirements
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Strong customer service and office administrative skills
Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, High-rise, and Insightly
Excellent oral and written communication skills
Strong Microsoft Office skills
Call Center Customer Service experience
Practical knowledge of Superior Customer Service
Background working with Inbound Telephone Calls
Professional Phone Etiquette experience highly preferred
Adeptness in Customer Satisfaction
Earlier work involving Answering Multi-Line Phone System
Experience with customer invoices
Demonstrated knowledge of customer service
Customer Account experience preferred
Assist Customers experience preferred
Comfort and confidence when interacting with internal and external partners and clients/customers
Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
Qualifications / Skills
Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Benefits The Prestressed Group appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Employee Assistance Plan
Employee Referral Program
Lucrative commissions and long-term bonus plans
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off
401(k) - 100% company match (vesting and matching starts upon hire, up to 5% of eligible compensation)
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  • Brownsville, Texas, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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