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Retail Team LeadGoodwill Houston • Katy, Texas, United States
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Retail Team Lead

Goodwill Houston
  • US
    Katy, Texas, United States
  • US
    Katy, Texas, United States
Postuler Maintenant

À propos

Retail Team Lead

Under the leadership of the Store Manager and District Director, the Retail Team Lead will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:
  • Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day to day store operations.
  • Manage and influence team by communicating clear company goals daily, weekly and monthly.
  • Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe.
  • Supervise and assist with the training and development of Team Members.
  • Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston (GWH) policies and procedures.
  • Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
  • Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
  • Performs other duties as assigned by management.
Additional Responsibilities:
  • Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
  • Ability to multi-task, make quick decisions, adapt to change, and work in a team-orientated, fast-paced environment.
  • Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
  • Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
  • Adheres to local, state and federal laws and regulations.
Minimum Qualifications:
  • High school diploma or equivalent preferred.
  • One (1) to two (2) years of retail sales experience is preferred.
  • Management/Supervisor one (1) or more years' experience is preferred.
  • Basic computer skills.
  • Good time management and organizational skills.
  • Ability to communicate and interact well with a variety of personality types.
  • Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Must have reliable transportation.
Key Performing Indicators (KPI):
  • Transaction Value (Assigned District vs. Goal)
  • Donar Value (Assigned District vs Budget)
  • Donors Integrity and Growth (Assigned District vs. Budget)
  • Budget Sales vs. Actual Sales (Assignd District vs. Budget)
  • Payroll as a Percent of Revenue (Assigned Districts vs. Goal)
  • Budgeted Profit vs. Actual Profit (Assigned District vs. Goall)
  • Retention Rate (Measured by annual leadership retention vs. LY, 30-New Hire date vs. goal, and Annual Retention Rats vs. LY)
  • Customer Service (Feedback from team, and secret shopper and donor ratings for assigned district)
  • Change Roundup as a % of Transaction (>30 and higher than previous year)
  • Active with Zero hours TMs vs Goal (Zero (0) - 28+ days) (Assigned District)
  • Administration - Performance management / Training (Assigned District at
  • Katy, Texas, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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