À propos
Position Details: Job Title: Cisco Network Engineer Location: Harrisburg, PA Duration: 3+ Months Description: Cisco Network Engineer (Voice & Data) • Provide first level support in the IT communications group • Support / Maintenance / Service desk requests • Monitor and support the performance of all network infrastructure • Utilize Solarwinds ORION to research & diagnose problems • Provide front-line interaction with the PTC user community • Support adds/moves/changes • VOIP phone system • Network connectivity • Provide post implementation break/fix support • General • Perform root cause analysis, debugging, and problem resolution • Follow PTC change management processes and procedures • Create and maintain requirements, documentation, and procedures • Develop and maintain configuration documentation • Communicate both verbally and in writing with managers, other network support staff and with PTC business unit users • Perform capability/knowledge transfer to PTC staff • Possess excellent interpersonal and communication skills • Other network projects as assigned • Participate as needed on IT communications projects All your information will be kept confidential according to EEO guidelines.
Compétences linguistiques
- English
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