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Merchandise Sales Associate - Nightlife & Event RetailDestino Pacha • New York, New York, United States
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Merchandise Sales Associate - Nightlife & Event Retail

Destino Pacha
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Apply Now

About

The Pacha Group is an international hospitality and entertainment company operating nightlife venues, hotels, and cultural destinations across Europe and the United States. With more than 50 years of heritage rooted in Ibiza, the Group delivers music-led experiences, hospitality, and lifestyle offerings while maintaining a commitment to sustainability, responsible operations, and community engagement.
Pacha New York is a large-scale music and nightlife venue located in Brooklyn, presenting global electronic artists, live performances, and cultural programming. As part of The Pacha Group’s international portfolio, the venue combines advanced production technology, hospitality services, and community-focused programming to create a leading destination for music and entertainment in New York City.
Position Overview Pacha is seeking energetic, personable, and sales-driven Merchandise Sales Associates to support daily operations of our branded merchandise store and event retail activations. This role is responsible for delivering exceptional guest service, driving merchandise sales, maintaining store presentation, and representing the Pacha lifestyle and culture with professionalism and enthusiasm.
The ideal candidate thrives in a fast-paced nightlife and entertainment environment, enjoys engaging with guests, and has a passion for music, fashion, and hospitality.
Work Environment
Fast-paced nightlife and entertainment venue
Loud music and high guest volume during events
Evening, overnight, weekend, and holiday shifts required
Opportunity to work special events, artist merchandise activations, and pop-up retail experiences
Key Responsibilities
Greet and assist guests in a friendly, engaging, and professional manner
Drive sales through product knowledge, upselling, and customer engagement
Process transactions accurately using POS systems and cash-handling procedures
Maintain cleanliness, organization, and visual presentation of the merchandise store and displays
Restock merchandise and assist with inventory counts and inventory organization
Support merchandise setup and breakdown during concerts, festivals, and special events
Monitor inventory levels and communicate low-stock items to management
Ensure merchandise displays align with brand standards and marketing initiatives
Assist guests with sizing, product questions, exchanges, and general inquiries
Help prevent loss by following security and cash-control procedures
Work collaboratively with operations, security, and event staff during high-volume nights
Represent the Pacha brand positively both in-store and during live events
Benefits Overview Eligible employees may receive comprehensive benefits including medical, dental, and vision insurance; paid time off; company holidays; and participation in retirement savings programs in accordance with company policy and applicable law.
Salary Range USD 30–35 per hour (Final compensation determined based on experience, skills, and internal equity)
Equal Opportunity Employer The Tribe is an equal opportunity employer, made up of over 35 nationalities and does not discriminate on the basis of race, color, creed, religion, gender/sex, actual or perceived gender nonconformity, identity, expression or presentation (including cisgender/transgender, non-binary or intersex status), actual or perceived sexual orientation, sexual and reproductive health decision, marital status, partnership status, familial status, caregiver status, pregnancy (including childbirth and related medical conditions), alienage, ancestry, national origin, citizenship or immigration status, age, mental or physical disability, military or veteran status, genetic information or predisposing genetic characteristic, arrest or conviction record, credit history, salary history, unemployment status, height, weight, status as a victim of domestic violence, sexual violence, stalking and sex offenses, or any other legally protected status. The Tribe is driven by the principles of love, connection, joy, and music, and bonded by a celebration of people and culture.
Work Authorization Applicants must be legally authorized to work in the United States.
What We’re Looking For
Previous retail, hospitality, nightlife, or customer service experience preferred
Experience using POS systems and handling cash transactions preferred
Strong communication and interpersonal skills
Ability to multitask in a high-energy, fast-paced environment
Flexible schedule including nights, weekends, holidays, and event hours
Professional appearance and positive attitude
Ability to stand for extended periods and lift up to 30 lbs
Interest in nightlife, music culture, fashion, and entertainment is strongly preferred
Preferred Skills
Upselling and sales experience
Inventory or stockroom experience
Knowledge of streetwear or branded merchandise retail
Experience working concerts, festivals, or nightlife venues
Familiarity with Shopify, Square, or similar POS platforms
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  • New York, New York, United States

Languages

  • English
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