Pharmacy Operations Manager
Atria
- New York, New York, United States
- New York, New York, United States
About
Manage the monthly production of ~500 home and travel medical kits, each containing approximately 35 prescriptions Develop, document, and continuously improve standard operating procedures (SOPs) for kit assembly and quality control Monitor production workflows to ensure kits are assembled accurately, on schedule, and in compliance with pharmacy regulations. Oversee inventory management of prescription medications, OTC items, and packaging materials Coordinate with pharmacists and pharmacy technicians to ensure accurate prescription fulfillment within each kit
Supervise, mentor, and evaluate production team staff including pharmacy technicians and kit assembly personnel Manage scheduling, workload distribution, and staffing needs to meet monthly production targets Conduct onboarding and ongoing training for new team members Foster a culture of accuracy, accountability, and member-first quality
Maintain accurate records for prescription dispensing, lot tracking, and expiration date management Conduct quality control checks and audits; investigate and resolve errors or member complaints Manage recalls, drug shortages, or formulary changes affecting kit contents
Track and report on key performance indicators (KPIs) such as kit accuracy rates, production throughput, and cost per kit Provide regular updates to pharmacy leadership on production status, risks, and improvement initiatives Collaborate with clinical and member services teams to anticipate changes in kit requirements or member needs Lead capacity planning efforts to scale production as membership grows
Work Environment
On-site pharmacy production environment; regular presence on the production floor required Collaborative team of pharmacists, pharmacy technicians, and kit assembly staff Fast-paced, quality-driven setting with monthly production cycles and ongoing process improvement
Salary: $75,000 - $90,000
Languages
- English
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