Job Opportunities
Find jobs near you, whether onsite, hybrid, or remote.- Similar Jobs to: Customer Support Specialist
Customer Support Specialist
ShipfusionYorkShipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should
Inbound Customer Support Specialist
Custom Truck One SourceWyandanchCustom Truck One Source is looking for a Customer Service Representative to be the first point of contact for customers. This role requires handling inbound calls, providing information about quotes a
Inbound Customer Support Specialist
MonroechamberBurlingtonMonroechamber in Burlington, IA is seeking a Customer Service Representative to join their growing team. This role involves managing inbound calls and providing top-notch service to uphold the company
Customer Applications Support Specialist
Lifeworks ServicesRichfieldDescription The Customer Applications Support Specialist plays a critical role in delivering a positive customer experience through the effective support of Lifeworks-selected software applications. T
Gaming Customer Support Specialist - Hybrid &
AristocratDeWittAristocrat is seeking a full-time Customer Service Agent in DeWitt, Michigan, responsible for providing exceptional service and support to players in the gaming industry. The successful candidate will
Remote Customer Support & Sales Specialist
MCIIowaMCI is hiring for a remote customer service position in Louisiana, Iowa. This role involves supporting customers nationwide by resolving issues while promoting products for a best-in-class experience.
Spécialiste satisfaction client / Customer support specialist
Go RHQuebecÀ propos d'elia elia est une plateforme de gestion des espaces de travail qui aide les organisations à mieux gérer leurs espaces de bureaux dans un monde de travail hybride. Combinant des produits l
Remote Customer Support & Sales Specialist
MCIIndianapolisMCI is hiring for a remote customer service role based in Indianapolis, Indiana. This position involves providing technical support and sales assistance, ensuring a positive experience for customers a
Remote Customer Support & Sales Specialist
MCINew YorkMCI is seeking a remote Customer Service Representative to support customer service, technical support, and sales interactions. The role involves resolving support issues and selling products, ensurin
Remote Customer Support & Sales Specialist
MCITopekaMCI is seeking a dedicated customer service representative for a remote work-at-home position. You'll assist customers by resolving issues, selling products, and delivering a top-notch customer experi
Hybrid Gaming Customer Support Specialist
AristocratHoltAristocrat in Holt, Michigan, is looking for a dedicated Customer Service Agent to provide exceptional service. You will assist players with inquiries and troubleshoot technical issues while working a
Remote Inbound Customer Support Specialist
Disabled Veteran SolutionsRock HillDisabled Veteran Solutions is seeking a Remote Inbound Customer Service Representative to manage inbound interactions and support government programs. The ideal candidate will demonstrate reliability
Customer Applications Support Specialist (Hybrid)
Lifeworks Services, Inc.RichfieldLifeworks Services, Inc. in Richfield, MN is looking for a Customer Applications Support Specialist to provide exceptional support for software applications. This role includes troubleshooting, user t
Mobile Tech & Customer Support Specialist
ComcastKentwoodComcast is looking for a Retail Service Associate in Kentwood, Michigan. This position supports the store team by delivering top-notch customer service primarily focused on mobile activations and prob
Inbound Customer Support Specialist - Flexible Schedule
Enterprise Call CenterCedar RapidsEnterprise Call Center in Cedar Rapids, Iowa is hiring Customer Service Agents to manage inbound customer interactions for leading brands. The position offers the flexibility of schedules once certifi
Customer Support Specialist - Inbound Billing & Service
Advanced Call Center TechnologiesSan LuisAdvanced Call Center Technologies, LLC. is seeking a Customer Service Representative in San Luis, AZ. In this role, you will assist customers with various inquiries such as billing, payments, and serv
Inbound Customer Support Specialist - Growth & Rewards
MCIKilleenMCI in Killeen, TX is seeking a Customer Support Agent to deliver top-notch service and resolve customer inquiries. As part of the team, you will engage with customers across the nation to ensure a be
Inbound Customer Support Specialist - Service Orders
vTech SolutionAltonvTech Solution, Inc. is seeking a Customer Service Representative located in Alton, Illinois. The ideal candidate will be responsible for responding to customer inquiries with courtesy and professiona
Part Time Customer Support Specialist Mobile
Signius.comMobilePart Time Customer Support Specialist Mobile Immediately hiring Part Time Customer Support Specialists at Signius Communications - Mobile! What is a Customer Support Specialist? Our technology allows
Customer Support & Sales Specialist - Inbound/Outbound
Downtown Boulder PartnershipLas CrucesThe Downtown Boulder Partnership is hiring for a full-time customer service role located in Las Cruces, NM. This position involves handling inbound and outbound calls, chats, and emails to provide exc
Inbound Customer Support Specialist - Accounts & Shipments
ABS Abeka Services, Inc.PensacolaABS Abeka Services, Inc. is seeking an Abeka Customer Service Inbound Agent in Florida. This position is not remote and involves effectively communicating with customers about their accounts, as well
Gaming Customer Support Specialist - Orders & Service
Light and Wonder International, Inc.Las VegasLight and Wonder International, Inc. is looking for a customer service representative to handle inquiries about products and services. You will ensure high customer satisfaction, manage orders, and re
Customer Support Specialist (Partnership Sales Coordinator)
Arrow ElectronicsMelvillePosition Customer Support Specialist (Partnership Sales Coordinator)Job Description Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of el
HVAC Customer Success & Sales Support Specialist
Bosch-HomeComfortPost FallsBosch-HomeComfort in Post Falls, Idaho is seeking a Customer Service Representative (CSR) to drive revenue across residential and commercial HVAC sales. The CSR will manage job orders, facilitate prod
Bilingual Customer Support Specialist Inbound Orders
Eursdale CompaniesFort Leonard WoodEursdale Companies in Fort Leonard Wood, Missouri, is seeking a Customer Service Representative. The role includes providing excellent phone support, assisting with orders, and resolving customer inqu
Customer Support Specialist
- York, Pennsylvania, United States
- York, Pennsylvania, United States
About
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.
At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!
The Opportunity:
We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Manager, Customer Experience you will be a key part of supporting Shipfusion's clients.
In this role you will…
- Handle incoming chat, support tickets and email interaction with Shipfusion clients
- Assist with day-to-day aspects of Support issues and optimization of service
- Facilitating support requests within Shipfusion's facilities as required
- Manage orders in "Review" in Shipfusion Support Portal
- Execute support tickets from start to finish
- Reshipments, requests for receiving inventory, status of returns and general updates
- Communicate directly with the customer and carriers regarding shipments and shipment issues
- Follow up on internal order status for aged orders
- Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are being achieved
- Generate and distribute reporting to the business outlining Client Support issues and metrics
- Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities.
What You'll Bring to the Team (Required Skills):
- 2+ years experience working in an customer service, warehousing or logistics environment
- Excellent written and oral communication skills
- A self-starter who is result-oriented, resourceful, innovative, intellectually curious and who takes initiative and risks.
- Demonstrate strong ability to embrace and adapt to changes and learn quickly in a fast-paced environment
- Strong organizational skills
- Experience with Zendesk Support and Hubspot a plus but not mandatory
Why join Shipfusion?
Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.
Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.
Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.
Hybrid Work Opportunities: Enjoy the flexibility and convenience of working from the comfort of your home.
Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.
Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.
Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.
High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
Languages
- English
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.