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Mobile Support EngineerRanger Technical Resources • United States
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Mobile Support Engineer

Ranger Technical Resources
  • US
    United States
  • US
    United States
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About

Position Summary: Our partner, a global leader in consumer electronics and mobile technology, is seeking a Mobile Test Support professional to help guide smartphones, tablets, wearables, and other connected devices through the carrier certification and launch readiness process. This person will be the key liaison between internal teams and wireless carriers, coordinating testing activities, validating device functionality, tracking issues through resolution, and ensuring products meet carrier requirements before reaching customers. This environment is ideal for someone who enjoys troubleshooting technology, working cross-functionally, and taking ownership of complex processes from start to finish. Sitting at the intersection of mobile technology, product quality, and carrier compliance, this opportunity offers a hands-on role in helping bring new devices successfully to market. Experience and Education: Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field 2+ years supporting mobile devices, wireless products, or telecommunications technologies Background in technical support, help desk, device support, or troubleshooting environments Hands-on exposure to smartphones, tablets, wearables, or connected mobile technologies Experience working with wireless carriers, telecom providers, or carrier-related products (a plus) Familiarity with device testing, quality assurance, certifications, or compliance activities (a plus) Skills and Strengths: Mobile Device Testing Technical Troubleshooting Device Configuration Carrier Certifications Homologation Telecommunications Mobile Devices Device Validation Quality Assurance Issue Tracking Technical Documentation Root Cause Analysis Network Compatibility Testing 5G Technology IMS Cross-Functional Collaboration Problem Solving Project Coordination Time Management Verbal Communication Primary Job Responsibilities: Support mobile devices throughout the product certification and carrier approval lifecycle Validate device functionality against carrier requirements and regional specifications Perform hands-on testing of smartphones, tablets, wearables, and other connected devices Coordinate activities across engineering, QA, product, and carrier-facing teams Track testing progress to ensure timely completion of deliverables Identify issues, document findings, and coordinate resolution with the appropriate teams Verify compliance with carrier specifications, network requirements, and regulatory standards Maintain detailed testing records, logs, reports, and supporting documentation Monitor carrier feature requirements and help ensure devices remain compliant with evolving standards Participate in product reviews, testing discussions, and cross-functional planning activities Escalate technical concerns and coordinate remediation efforts through resolution Support device launch readiness initiatives across multiple carrier partners
  • United States

Languages

  • English
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