Technology Alignment Consultant (Field-based)Our IT Services • Cirencester, England, United Kingdom
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Technology Alignment Consultant (Field-based)
Our IT Services
- Cirencester, England, United Kingdom
- Cirencester, England, United Kingdom
About
We're looking for a proactive, process-driven *Technology Alignment Consultant* to join our expert team at *Veterinary IT Services*, the UK's leading IT partner built solely for the veterinary industry. Twenty-one years in, we work exclusively with vet practices, so we understand what's really at stake when the tech has to keep pace with the clinical day.
This is a field-based role: you'll spend most of your week on the road and on site, visiting a dedicated group of practices across the UK. There's real driving involved, so you'll need to enjoy being out and about rather than tied to a desk.
It's also not a traditional break-fix engineering role. You'll own the long-term technical health of your practices, making sure their IT is secure, standardised and genuinely aligned to how a modern practice runs, from consult room to cloud.
You'll assess, document and align client environments to our established standards, then translate what you find into a clear plan our vCIOs take into every Quarterly Business Review. You're the person on the ground who keeps standards high, spots risk early, and makes clients feel genuinely looked after.
*What you'll do*
*OWN TECHNOLOGY ALIGNMENT - YOUR CORE FOCUS*
‣ Conduct regular Technology Alignment Reviews (TARs) for a dedicated set of clients across the UK.
‣ Assess each environment against our veterinary best-practice standards, identifying risks, gaps and misalignments.
‣ Maintain accurate, up-to-date documentation of every client environment.
‣ Turn your findings into prioritised recommendations that feed directly into the vCIO process and Quarterly Business Reviews (QBRs).
‣ Contribute to the ongoing evolution of our standards, playbooks and documentation.
*BUILD TRUSTED CLIENT RELATIONSHIPS*
‣ Become a familiar, trusted face on site, building strong relationships with practice managers, partners and end users.
‣ Communicate clearly with technical and non-technical audiences alike, always leading with value rather than jargon.
*SUPPORT REACTIVE SERVICE DELIVERY*
‣ Complete scheduled reactive tickets while on site, resolving issues before they escalate.
‣ Train and coach end users on the services and systems we deliver.
‣ Act as an on-site escalation point for our Service Desk L2 team across your client environments.
‣ Be the bridge between the day-to-day and the long-term standards you're driving.
*What we're looking for*
It's *desirable* that you bring:
‣ 2+ years in a technical support or service delivery role within an MSP.
‣ Working knowledge of Microsoft 365, Intune, networking and SME infrastructure.
‣ Familiarity with RMM/PSA tools (Kaseya, Autotask) and IT documentation platforms (e.g. IT Glue).
‣ Experience with technical auditing or client-facing infrastructure assessments.
‣ Exceptional communication skills, confident with technical and non-technical audiences alike.
‣ A proactive mindset, strong personal accountability, and genuine happiness rolling your sleeves up across alignment, projects and reactive work.
‣ Ability to travel to client sites across the UK (full UK driving licence required).
*What you'll get*
‣ Competitive salary of £30,000 – £35,000, depending on experience.
‣ Access to a company vehicle for client travel.
‣ Professional development support, including funded certifications.
‣ A clear pathway to progress into vCIO or specialist technical leadership roles.
‣ Your birthday off as an extra day's holiday.
‣ The chance to work with a passionate, specialist team making a real difference to vet practices nationwide.
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Free parking
* On-site parking
Licence/Certification:
* Driving Licence (preferred)
Willingness to travel:
* 75% (preferred)
Work Location: In person
Languages
- English
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