Systems Administrator
Velocity1 Technologies, LLC
- Jacksonville, Florida, United States
- Jacksonville, Florida, United States
About
Essential Functions
Monitor network service alerts and respond to critical alerts.
Provide technical support for users via phone, email, remote or onsite.
Setup infrastructure according to industry standards and company best practices.
Asset with and provide recommendation for advancements in IT structures.
Create and support LANs, VLANs, VPNs, and WANs, configure subnets and troubleshoot IP setup.
Configure and install switches, firewalls, wireless access points and other network appliances.
Configure, deploy, and support Windows Server environments, both virtual and physical.
Support and install Desktops and their peripherals: printers, dictation devices, scanners, etc.
Assist ISPs during installation of new services.
Manage both internal and external DNS records.
Experience with Microsoft 365, deployments, troubleshooting, and management tools.
Deploy and manage protection services: A/V, anti‑spam, malware protection, as well as remediation of attacks.
Deploy, manage, and monitor data backups.
Support a client’s third‑party vendors.
A strong desire to be part of a team, to learn and grow.
Create, update, and maintain excellent documentation and notes within the appropriate system locations to provide efficient access to time‑critical information.
Collaborate with team members and outside contacts to assist with project‑related work.
This role operates in a professional office environment both at RJ Young and client locations. This role routinely uses standard office equipment such as computers, phones, etc.
Physical Demands Requires prolonged sitting and some bending, stooping, and stretching. Must be able to lift IT related items for client support, projects, or implementation.
Position Type / Expected Hours of Work
Full‑time job, normally 40 hours per week.
Be available for after‑hours for critical client issues.
Occasional weekend or evening work required for some projects not to conflict with the office work schedules.
Travel
Occasional travel may be required on an as‑needed basis.
Required Education and Experience
High school diploma.
Understanding of technology configurations and installation/project experience.
Understanding of IT networking and security.
Minimum 3 years of experience working on a service desk or similar role.
Preferred Education and Experience
Previous experience with a support or ticketing tool.
Previous experience working as a support resource in a technical capacity, in front of and with clients.
AAP/EEO Statement RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Qualifications Skills Required
Expert in Critical Thinking
Expert in Customer Service
Expert in Data Analytics
Expert in Multitasking
Expert in Problem Solving
Education Required High School or better.
Licenses & Certifications Preferred
CompTIA A+
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Languages
- English
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