Solutions Engineering, Post-Sales (Remote)
Geotab
- New York, New York, United States
- New York, New York, United States
About
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Solutions Engineering professional who will showcase and adapt Geotab solutions for partners and end‑users by identifying and understanding customer needs and requirements. This position is involved in the development and customization of solutions using Geotab’s open platform to meet unique requirements and support partners and customers to overcome their business challenges. If you love technology, and are keen to join an industry leader — we would love to hear from you! What you'll do:
In this role, you will be the technical bridge between Geotab’s ecosystem and our partners and customers. You will combine deep product expertise with strong consultative skills to understand business challenges and design elegant technical solutions to solve them. You will work closely with market development, channel managers, customer success and product teams – acting as a trusted technical advisor throughout the customer journey. To be successful in this role, you will be a customer‑focused self‑starter with strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non‑technical audiences. In addition, the successful candidate will have strong technical proficiency and business acumen, with the ability to manage multiple projects and priorities simultaneously while identifying and pursuing potential revenue growth opportunities. How you’ll make an impact:
Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a subject‑matter expert to empower end‑users and partners and enhance their understanding of Geotab solutions. Engage and collaborate with partners and end‑users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs. Collaborate with the Geotab revenue‑generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, contributing to sales growth, ecosystem expansion and customer retention. Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc., enabling an enriching customer engagement experience. Ensure partner and end‑user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know‑how. Support Geotab’s partner upskilling, driving them toward excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals. Assess and analyze partner and end‑user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary. Contribute to the continuous improvement of the company's offerings by providing partner and end‑user feedback and opportunities to collaborate with Product. Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures. What you’ll bring to this role:
3‑5 years of experience in solutions engineering, sales engineering, engineering support, or software development. Bachelor’s degree in engineering, computer science, information technology, or a related field. Equivalent combination of education and/or work experience in a related field may be substituted. Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer‑facing roles. Technical knowledge and understanding of telematics, IoT, APIs, and related technologies. Experience with programming languages such as Python, SQL, Java, or C#, and experience with API integrations is a benefit. Ability to work with Agile work management, ticketing and customer relationship management tools like JIRA and Salesforce is an asset. Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI preferred. Effective problem‑solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions. Ability to collaborate effectively with cross‑functional teams, including sales, product development, and customer support. Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non‑technical audiences. A customer‑focused mindset, with a commitment to understanding client needs and delivering exceptional service. Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands. Ability to utilize market trends and a desire to drive revenue growth. Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities. Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously. Ability to travel up to 20% of the time. Remote work is available. Benefits
Flex working arrangements Home office reimbursement program Baby bonus & parental leave top‑up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program Geotab encourages applications from all qualified individuals and is committed to accommodating people with disabilities during the recruitment and assessment process. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. The annual base salary for this position is the expected annual salary for this role and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check. Hiring Range: $83,000 – $105,600 CAD
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Languages
- English
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